Extraction and manipulation of data from Marketing Automation and CRM platforms to build large datasets. Investigation, interpretation and cleansing of data, working to client brief. Creation of insights via data visualisation and dashboards. Creation of reports and dashboards in Salesforce.

I began my career as an Administrator, steadily advancing to the role of Operations Coordinator in 2020.In my role of Operations Coordinator, I spearheaded operations from initial customer inquiry through quotation and sales phases to delivery and invoicing in co-operation with Sales, Service Delivery and Finance teams within SIRE, customers and vendors. Furthermore I directed process improvements by developing, maintaining, and constantly enhancing business process maps to identify and eliminate inefficiencies. Other duties included nurturing vendor and client relations by maintaining accurate customer and vendor records, resolving vendor issues, and maintaining customer service levels. Finally I updated the SIRE website and undertook ad hoc projects when necessary.Selected Achievements:• Boosted business processes across all business units by introducing process maps that provided a visual process representation in an accessible format.• Improved staff appraisal process by directing implementation of new system that earned positive feedback from staff.• Recognised for quality of internal audit reports while serving as Internal ISO Auditor, assisting with contract management, identifying improvements, and ensuring compliance with ISO 9001 & ISO 27001 requirements.• Designed and implemented data management systems, improving customer and vendor management.

In this role I directed ad-hoc administrative services including business training to guarantee compliance with vendor programs in addition to raising quotes to customers, job sheets, purchase orders, and invoices. Other duties included delivering comprehensive telephone and email support/correspondence, logging of customer support cases, and assisting with customer and vendor queries. Finally, I organised meetings, distributed agendas, and documented meeting notes while receiving/booking in deliveries and maintaining the integrity of office inventory.Selected Achievements:• Achieved Dell Gold Partner status in year one.• Streamlined business processes by contributing to project team that implemented a sales and procurement systems initiative.• Introduced first documented sales process to ensure business continuity for Sales Team; implemented during the Covid-19 pandemic when the Sales Specialist was furloughed.

The role of Employability Coordinator was grown from my original Work Placement Coordinator position, eventually leading me to direct a team of five work placement and careers personnel focused on creating student's employability skills.Selected Achievements:• Established systems and procedures whilst continually improving departmental service quality and reputation both internally and externally.

As Work Placement Coordinator I spearheaded operations of the work placement office and student placements across both campuses. Moreover, I nurtured student/employer relations and guided the Work Placement Team, in collaboration with the Curriculum, Business Development, and Careers Teams to initiate, maintain, and improve all work experience placements.In addition to fostering a safe and inclusive environment for each student placement, I regulated adherence to health and safety legislation, safeguarding, compulsory insurance cover, and quality standards. Finally, I processed paperwork, maintained records, and undertook all necessary student DBS applications.Selected Achievements:• Devised and implemented IT-based procedures to manage a database of 4k records using Mail Merge between Excel and Word.• Increased number of employer contacts for work placement from ~1.2k to 2.5k in the first two years.• Maximised limited resources by planning and implementing an annual timetable of work experience to spread placements through the year. Increased student placements from 48% to 62% in year one.

During my tenure as a part-time Curriculum Area Administrator, I supported the Head of Careers to organise student work placements and events while utilising my Excel skills to assist the Head of Science to maintain the records of 1350 students. Furthermore, I attended departmental meetings and provided administrative and clerical services/support to faculty of 12 Teachers.Selected Achievements:• Generated increased student attendance for annual Careers Day by proposing a new timetable accepted by Head of Department.• Boosted employer participation during Careers Day event from 70 to 100 businesses.• Received letter of praise from Head Teacher; commended for flexibility.