Ruth Brown Email & Phone Number

Cardiff, Wales, United Kingdom

With over 18 years of experience in operations management, I've developed a deep understanding of what it takes to drive business success.**Operational Excellence**: Coordinating schedules, workload, and resources to ensure seamless operations and efficient use of resources. Implementing process improvements to increase productivity, reduce costs, and enhance customer satisfaction.

Cardiff, United Kingdom

As a credit controller I oversee Rockall Safety’s incoming finance while as a manager, I control the process of payment for Rockall Safety’s services and products, making sure that payments are received promptly and efficiently.

Cardiff, United Kingdom

My role was to set up all workshop procedures for the growth of Rockall Safety’s workshop, delivering a quality service with proven results.Skills• Ability to work independently.• Ability to work under pressure and use initiative in a hands on environment.• Ability to work with people at various levels from shop floor to senior management.• Ability to look beyond the initial customer enquiry and identify other business opportunities.• Strong communication… Show more My role was to set up all workshop procedures for the growth of Rockall Safety’s workshop, delivering a quality service with proven results.Skills• Ability to work independently.• Ability to work under pressure and use initiative in a hands on environment.• Ability to work with people at various levels from shop floor to senior management.• Ability to look beyond the initial customer enquiry and identify other business opportunities.• Strong communication skills.• Excellent leadership skills.• IT literate• Can-do attitude• Strong interpersonal skills • People management skills • Knowledge of Health & Safety requirements.• Quality and productivity focusedKey Responsibilities• Ensuring maintenance standards are compliant with legal and company obligationso Ensuring KPI’s are achieved and maintained.o Controlling Health & Safety matters related to the workshop and staffo Responsible for the Management and development of Workshop staff (from 2 technicians and myself to 5 technicians, a designated dispatcher and 2 workshop administrators).• Assisting with customer/invoice queries o Ensure high levels of service and customer satisfaction are met o Dealing with customer requirements or complaints o Control of service vans including repairs and fuel• Managing and control day to day workshop activities to ensure that customer requirements, quality and standards are maintained• Ensuring all products are maintained to a high standard• Controlling costs including repair and maintenance spend and third party repairs in line with agreed budgets• Ensuring scheduled repair times are adhered to• Distributing work to the technicians• Maintaining efficiency, effectively managing the through-put of work whilst keeping the team motivated Show less