.Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, TR Partners, Visa, and much more..Documenting and solving Tier-level customer inquiries in a professional and timely manner.Responding to large quantities of guest emails for the Western Region within defined due dates..Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods… Show more .Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, TR Partners, Visa, and much more..Documenting and solving Tier-level customer inquiries in a professional and timely manner.Responding to large quantities of guest emails for the Western Region within defined due dates..Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable. Show less

.Answer inbound calls in support of guest needs with an excellent service consistent with the property’s core service standards..Communicate with, Casino Marketing, Housekeeping, Sales, Facilities, Butlers, and Management to meet guest needs..Maintain daily VIP reports updated record of all of the hotel’s penthouses and villas..Assist in blocking all higher-end hotel products for our sales departments and casino guests