Ruth Bullock Email and Phone Number

• Creating tailor made, diverse itineraries for school/youth groups travelling abroad• Sourcing, contracting and booking of ski school, ski hire, lift passes and local coaches for all groups in Italy, France, Switzerland, Czech Republic, USA and Andorra and ensuring all Health and Safety standards are met.• Researching, collating and booking of all evening entertainment venues for all resorts in all countries, including Austria. This also involves the co-ordinating of auditing of all venues. • Achieving the most competitive prices from all suppliers and ensuring all payments are made correctly, as well as providing up to date operational costs for the Ski Business Manager for forecasting figures. Preparing, co-ordinating and delivering of all pre-season ski staff training. Co-ordination of overseas travel arrangements for ski staff going out to resort. Providing on-call support to reps whilst in resort and ensuring all ski reps are provided with relevant booking information. Development of ski product by investigating new destinations as well as new product ideas.  Conducting on-site accommodation and overseas coach company audits. Liaising and negotiating with overseas suppliers and agents, acting as the principle German, Italian and Spanish-speaker for the office. Comprehensive all-round experience of the company’s operations: Summer months have been spent conducting projects and assisting in many departments - delivering customer service training to field based supervisory staff; researching potential excursions and transport arrangements for new products; customer-facing delivery roles in locations across Europe including Germany, Spain and Greece.

• Inducting, managing and reviewing the centre administration and site teams including the day to day operation of the office.• Liaising with local government agencies to ensure the centre is operating to all local laws and regulations• Recruiting and managing the local Spanish power boat driver• Liaising with party leaders and guests to ensure expectations are met and problems resolved• Co-operating with other departments to ensure the smooth running of the centre.• On-call duty senior on a rotational basis

• Researching, collating and booking of all evening entertainment venues in Austria.• Ensuring all ski reps are provided with relevant booking information.• Co-ordinating travel arrangements for ski staff going out to resort• Responding to verbal and written communications from Party Leaders and ski staff.• Maintaining the staff databases and all other operational admin systems.• Recruiting and training of Ski Reps