Ruth Carson Email & Phone Number

Cary, North Carolina

Raleigh-Durham, North Carolina Area

Enterprise Business Analyst (EBA) in the Project Management Office, supporting efforts that tie into the Sales & Marketing division as well as that of their Legal, Compliance, and Membership Operations divisions. Responsibilities include gathering product requirements for the refresh and new product offerings. One of the main projects is focused around bringing products to market that are aimed at the individual member market.

Raleigh-Durham, North Carolina Area

Plan, design, develop and launch efficient business, financial and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects and systems requirements. Applying proven communication, analytical and problem-solving skills to maximize the benefit of IT system investments.

Charlotte, North Carolina Area

Partnered with Cloud Strategy and Engineering team to develop cloud-enablement documentation in support of the Carnegie Compute Cloud University. Ensured deliverables were aligned with corporate vision, business strategy and engineering competencies. Document provisioning, backup, application management and user interface support processes. Developed TIAA-CREF's Carnegie Compute Cloud University technical communication style guide. Managed deadline-driven deliverables in a fast-paced and dynamic Agile development environment.

Norfolk, Va

Managed three teams of government contractors consisting of curriculum developers, technical writers and information specialists developing and facilitating paper and web-based training to stakeholders in the healthcare industry.

Charlotte, North Carolina Area

Authored and published technology product descriptions for the web-based Tech Central associate portal at Bank of America. Developed user acceptance testing (UAT) test plan.

Richmond, Va

Originated, revised and edited SunTrust Consumer and Mortgage policies and procedures, guidelines and process flows while managing a team of 15 technical writers to ensure brand, formatting and grammar standards adherence on a weekly deadline basis.

Charlotte, Nc

Managed Bank of America Banking Center Online (BCO), the banking center associate intranet homepage, supporting ~ 5 million hits per month. Managed Customer Service & Operations (CS&O) content for the Consumer Banking (CB) customer service associate intranet homepage, supporting ~ 500,000 hits per month.

Charlotte, Nc

Managed the Bank of America Enterprise Glossary, the official associate intranet reference for bank terminology enterprise-wide, supporting ~1.6 million hits per month.

Managed web site design and content development for the new Bank of America Enterprise Glossary.

Charlotte, Nc

Served as PeopleSoft and FileNET documentation consultant for Bank of America Payroll Operations.

Charlotte, Nc

Managed associate training and communications for the Northwest Model Bank Transition.

Charlotte, Nc

Managed the Bankofamerica.com team intranet web site.

Developed web content for Direct Bank/Electronic Performance Support System (DB/EPSS), an intranet site designed to assist Call Center associates in customer support.

Led Model Banking Products Training writing team, managing complex documentation projects from inception through nation-wide delivery.