Ruth C. Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, Us

Support/collaborate with CEO/Owner to manage 17 state-wide offices/facilities, 600+ caregivers; reconfigure/remodel offices and group homes; manage fleet of vehicles; create/maintain PPE supply chain; lead project manager/coordinator; develop, improve and implement systems/processes; oversee general operational functions; manage contracts, facilities leases and maintenance; procurement of rental properties and supplies; verify/validate corporate payroll and expenses; focal point for crisis management; liaison for/with State oversight agencies and managed care organizations (United Health Care, Banner Health, Mercy Care and AHCCCS).

Served in key organizational leadership role, with direct oversight of all employee training, data retention, information management, contract negotiation, regulatory compliance, conflict mediation, accreditation procurement, and policy development.> Successfully reduced AR aging from 10% to 2% in less over a 30-day period by working closely with the Controller.> Presided over a post-secondary school and educational facility that trained approximately 2,500 caregivers each year.> Diligently monitored day-to-day business activities to ensure compliance with government regulatory requirements.> Created marketing strategies with the business development team to achieve sales management goals, tracked achievements monthly.> Strategically negotiated vendor management, corporate contracts with the State of Arizona and multiple managed care organizations.

Provided high-level administrative support to the CEO that included interdepartmental communication, travel booking, calendar management, expense tracking, correspondence management, financial analysis, and budget development.> Developed a wide range of reports, charts, graphs, and spreadsheets detailing current activity/future opportunities.> Performed data analysis with changing government requirements to ensure business metrics, processes and systems were implemented into actionable strategies and produced quantifiable business growth.> Personally trained, coached, and mentored employees to build high-performing teams at all organizational levels.> Teamed with IT manager, graphic designers, professors, to create/write/launch company Website.> Primary liaison and company spokesperson with external agencies, AAPPD Board and local community.

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Conducted in-depth data analysis of municipal processes to identify and capitalize on process improvement opportunities. Supported Master Municipal Clerk (C-level position), tracked contracts/agreements, and fulfilled public records requests.> Reduced records backlog by 95% following the implementation of improved information management processes.> Spearheaded the development and integration of several upgrades to the outdated records management system

Walnut Creek, Ca, Us

Executive Assistant to Two C-Level IT Directors (Special Project)Gathered and tracked data relevant to projects, recommended and distributed highly confidential information in accordance with strict discretion policies and practices. > Directly accountable for calendar management, schedule coordination, travel arrangements, and expense reporting.> Supported two Vice Presidents and their direct reports totaling 72 employees. Also backup for 11 other executive assistants and 500 employees.

Armonk, New York, Ny, Us

Supported several Area Vice Presidents and high-visibility accounts, including Boeing, Wal-Mart, and American Express, with annual revenue over $500M. Worked with key stakeholders to ensure achievement of financial and business targets.> Contributed significantly to $12M in positive revenue cash flow by managing CAD/CAM software licenses for Boeing.> Developed comprehensive weekly reports and executive summaries by analyzing/reviewing complex business data.> Partnered with cross-functional team of VPs, Directors, and sales/marketing staff to facilitate customer conferences.

Armonk, New York, Ny, Us

Supervised and allocated workflow for a 25-person team focused on tracking/collecting outstanding invoices. Approved electronic financial transactions, trained staff on diversity awareness/practices, and maintained regulatory compliance.> Recognized for consistently meeting or exceeding monthly collection objectives ranging from $3M-$5M per month.> Slashed operating expenses by developing and implementing new, more efficient time-management processes.

Armonk, New York, Ny, Us

Led and mentored a team of 20 Customer Service Representatives to achieve monthly accounts receivable objectives. Selected as one of only 28 employees throughout the U.S. organization to earn the “Accredited Leader” status.> Maximized customer satisfaction by expediently recognizing, troubleshooting, and resolving client billing issues.> Recipient of four prestigious, annually bestowed, “IBM Means Service” awards for outstanding customer service