Ruth Collier Email & Phone Number

Newcastle Upon Tyne, Gb

I work in the 'fulfilment' department of the East Coast contact centre in Newcastle. Our departments main job is the printing, organising and posting of all ticket bookings. this includes business travel, telesales and web bookings, all of which involve different equipment and processes. This job involves a high level of attention to detail as tickets can easily get mixed up or dropped, and some require paperwork which we have to check. The job also involves basic maintenance of the printing equipment (and phoning the repair company when things are beyond our ability to fix), general housekeeping, logging both incoming and outgoing post, keeping records of special deliveries, maintaining good communication with other departments and stations through phone, email and fax, filing and archiving, responsibility for scanning confidential information (credit card details are scanned into a password protected document and the originals are shredded), unloading new stock and any other duties as needed.I work as part of a small team, and so regularly have to get on with an individual task, while still being aware of my team mates (ie. noticing that my task is small while another team member could use some assistance, or arranging my breaks around other peoples so that certain posts are not left unmanned).I will be leaving this position by about June 2011 as the contact centre is shutting down. However I would be willing to leave earlier (still giving two weeks notice) if the right job came along.

In this position I worked on my own there was obviously a great deal of responsibility involved. My duties included serving customers, operating the till, counting up the takings at the end of the night, asking for ID from people who seemed under age, re-stocking the shelves, some cleaning and on a few occasions reporting shop lifting incidents to the police.I had to be quite focussed as there were often quiet periods where no customers came in and I would have to keep myself busy. It also required a certain strength of mind as I would be on my own for long periods of time, and often locking up the shop late at night.

This was my first office role. My duties included answering the phones, inputting new orders into the computer system and filing older orders, organising the outgoing post, and any general errands as required.I left this job because I was leaving for university.

This job involved typical bar staff duties such as serving drinks, operating the till, checking ID, washing glasses, tables and ashtrays, and any other housekeeping required.It was hectic and fast paced, especially on match days as it was a city centre pub.I left this job to gain office experience.

This role involved all general bar work such as serving drinks, handling money, cleaning glasses, ashtrays and tables, taking food orders, checking for ID, emptying the bottle bins, changing optics and cleaning beer nozzles and drip trays at the end of the night.I left this job due to moving house, however I later moved back to the area and worked here part time during my holidays from university.