- First level oversite of CSAM’s day-to-day account management, work-load balance, service issue resolution, process/system training, and work simplification efforts. - Proactively manages customer finished goods inventory to both service the customer and manage working capital, by balancing inventory levels with expected demand and lead times. - Monitors customer orders/demand throughout the manufacturing process. - Manages customer claims and returned goods.- PeopleSoft Super User - Customer Service IT ticket analyzation and resolution

- Proactively manages customer finished goods inventory to both service the customer and manage working capital, by balancing inventory levels with expected demand and lead times. - Monitors customer orders/demand throughout the manufacturing process and provides proactive solutions. - Manages customer complaints and returned goods.- Lead Customer Service 5S team to establish standards to maintain a clean and efficient workplace.- Bemis Brand Ambassador for "A Better Way"

- Serve as the primary recruiter for blood drives in 6 Wisconsin counties- Lead 132 sponsor groups and assist with over 350 blood drives annually- Project and achieve yearly blood collection goals - 15.5% growth in blood products collected from 2011 to 2012- Provide formal and educational presentations to sponsor groups- Design, format, and implement the use of Coordinator Handbook and quarterly Coordinator eNewsletter

- Organized, promoted, and supervised 4 blood drives per year- Coordinated the first bone marrow registry drive for UW-Stevens Point

- Assisted in creating media campaigns for events and projects promoting blood donation