Ruth Cooper Email & Phone Number

Roseville Ca

Richmond, Virginia Area

• Advised revenue cycle management on best practice for process, data analysis and reporting.• Coached Revenue Management in developing a plan to perform to best practices over a 3 year period.• Performed assessment and data analysis of Accounts Receivable over 90 days, resulting in actionable recommendations.• Performed assessments on revenue cycle functions (Scheduling, Financial Clearance, Billing, Accounts Receivable, Cash applications and Self-pay) with recommendations and leadership.• Advised process and technology resulting in reduction of denials by 37% (1.7 days) and AR>90 for 2% to 24%, with continued improvements.

• Co-led the implementation of Third Party systems: Sept 2016 - present o RelayHealth o MedAssets• Issue Management: o 2015 Epic Go-Live Support for Revenue Cycle with emphasis on Professional Billing o Developed a Gap Analysis of Best Practice KPIs and Epic Foundation Reports. • Assessed and organized training for RelayHealth and additional Epic training for end users• Coordinated and validated Mapped Record testing• Assisted in the validation of Revenue Reconciliation• Co-led the development of an Epic Clinic Connect Implementation Project Plan (2015)• Assisted in the development of a Swim Lane Plan that included Tasks, Timelines, Milestones and included a Status Dashboard• Developed CC Implementation Work Guide, CC Communication Plan, Supporting Documentation-Implementation, etc.• Performed a Scheduling Assessment to evaluate the use of Visit Types, Scheduling Templates, Advanced Scheduling, Block Usage, SER: Types, Providers and Resources• Review Template Maintenance and Approach, Scheduling Workflows, Wait Lists and Scheduling to Open/Cancelled Slots and Reports• Developed and provided a plan to address Key Findings, Opportunities for Improvement, Definitions of Impact and Industry Best Practices

Santa Clara Health And Hospital, San Jose, Ca

• Managed the ICD-10 Clinical Go-Live Implementation (Diagnostic Calculator and Dual Coding)• Developed the project plan documents and timelines for each workgroup affected by the implementation of ICD-10• Led the workgroups overseeing all aspect within the division of Patient Access, Patient Billing Services, HIM coding, CDI, HB/PB coding/claims, IT, Legacy and other entities within the organization

Lexington, Kentucky Area

• Organized a Credentialing project for over 300 physicians within the East Lexington market• Re-credentialed physicians that had previously been credentialed under five different tax ID numbers, consolidated them down to three tax ID numbers and re-enrolled them in seven Medicaid plan and three commercial insurance plans• Researched, analyzed and streamlined the workflows to expedite the process in order to be effective in getting the physicians credentialed accurately after many months of no reimbursement due to the lack of urgency within the credentialing department

• Developed the ICD-10 implementation project plan for two separate hospital systems • Directed the workgroups in areas effected by ICD-10, in developing their individual charter document in order to prioritize the action items that needed to be addressed• Created and facilitated risk assessments and change control processes for a successful implementation• Led the Steering Committee meetings on a bi-weekly basis, communicating progress, areas of concern and making recommendation when appropriate• Assisted Physician Champions in organizing training and communication for the physicians• Researched and analyzed workflow processes and made recommendations on standardizing their workflows in operations

Franciscan Alliance, Indiana

• Managed the deployment of EpicCare Ambulatory using a “rapid rollout” strategy for ten-week implementation• Coordinated the timeline, equipment installation , training of staff, build, testing and implementation of nine specialty practices in multiple locations in a six month period • Established and maintained all documentation relevant to the project• Developed in depth workflow analysis to assist in the development and understanding of current and future state workflows prior to implementation• Managed the implementation of Dragon in four Emergency Departments• Worked with leadership to develop a plan for 24 hour coverage helpdesk

Dayton, Ohio Area

• Supported a team of consultants on a large Epic Community Connect implementation providing build support and workflow optimization for over 300 physician• Utilized analytical skills and expertise to identify workflow inefficiencies during go-lives and recommend application workflow improvement• Educated physicians and staff on Meaningful Use

Wilmington, De

• Obtained my Epic certifications in ADT/Prelude and Integrated Referrals Built, Implemented, and provided go-live support for ADT/Prelude and Referrals• Managed numerous Epic projects requested by the executive team to ensure successful implementations• Coordinated an developed all standard business practices, workflows, and job aids for the enterprise relevant to implementation and optimization of Epic• Assisted in the development of Epic manuals for Learning Services Epic Trainers• Chaired all cadence, Prelude and Referrals task force meetings

Provided daily management and coordination of registration for 23 outpatient clinics, emergency department, insurance verification and financial counselors• Developed and implemented policies and procedure standards related to outpatient services in order to meet and exceed the organizations balanced scorecard objectives• Focused on and maintained customer service excellence within patient access for both internal and external customers• Insured that patient access was integrated with other department areas• Intricate member of Epic upgrades• Developed and analyzed monthly registration, insurance and co-pay reports showing trends

Managed the day to day operation of outpatient and inpatient testingOversaw all office functionsVerified insurance for all same day surgeries and inpatient servicesDeveloped operational policies and procedures for all access management which included admissions, radiology, endocrinology, OB, cashier’s office and ED

Abscon, Nj

• Managed all aspects of a four physician Cardiology practice through solid business management principles and the development and implementation of consistent and disciplined policy and procedures• Oversaw all billing and insurance related procedures• Validated the use of ICD-9 and CPT codes ensuring the encounters were appropriately coded for services rendered• Maintained all of the credentialing for the practice• Developed reimbursement and cost matrix for services• Managed the growth and development of the practice