Ruth Corey Email & Phone Number

Strabane, Gb

Derry City, Northern Ireland, United Kingdom

Islington, England, United Kingdom

This role comprised of;- Receiving and responding to patient enquiries by phone, email and face to face - Navigating patients towards the most appropriate source of care - Booking suitable appointments- Working in a fast-paced, high pressure, ever-changing environment (including during the first pandemic lockdown)- Dealing with extremely urgent enquiries in a calm and efficient manner- Understanding and complying with strict confidentiality laws and GDPR guidelines- Taking requests for and providing copies of medical records and GP reports to solicitors, insurance firms and other government bodies in a timely fashion- Coding important medical documents to go onto patient records and flagging those in need of special attention to GPs- Meeting and regularly communicating with doctors, nurses, HCAs and practice managers to improve the service- Opening and closing the surgery, taking care to observe all health and safety and security proceduresInducting and training new employees

Remote

London, United Kingdom

During my time at MyBuilder I progressed from a senior complaints handling role to manager of the team. This involved;Overseeing the day to day performance of the Consumer Support Team. The team advise consumers who use MyBuilder on everything from minor technical enquiries to serious disputes with tradespeople.Holding routine team and one to one meetingsHiringInducting and training new employeesQuality monitoring telephone and email correspondenceResponding to serious complaints which pose a threat to the reputation of the businessCreating and examining reports, and working with the wider management team, to discover how the service can be improvedResponding to DPA information requests from government bodies and providing witness statements where necessaryCreating, developing and documenting processes and proceduresOKR managementWorking closely with the head of service in developing operational strategiesOptimising use of Desk CRM software for more efficient customer service and reports Providing and presenting statistical reports in management meetings

London

Working for an outsourcer to meet the demands of the clientOverseeing the day to day performance and KPIs of up to 21 team members within an account of approximately 50 staffEnsuring SLAs are metQuality monitoring and coaching telephone and email correspondence* Arranging and hosting meetings with agents, management and clients, as well as outside parties such as CRM developers* Providing statistical reports and presenting them to the client* Working closely with the client in developing operational strategies* Creating and developing process documents* Assisting the client in resolving complaints which pose a significant threat to the image of the businessPlanning and executing User Assessment Testing for new CRM softwareIntroduction of and training new CRM software to approximately 40 members of staffLiaising with CRM administrators and developers to develop how CRM works for the business, operationally and in reportingManaging the introduction of new customer service teams -creating processes, training, ensuring staff have the right tools at their disposalAssuming the responsibilities of the account manager when they are on leave

London, United Kingdom

* Making outbound and receiving inbound calls in line with DPA compliance.* Making "engagement" calls to members of the service and up selling annual memberships. Composing emails and letter templates for team use.* I was one of the first two people to be appointed as what we now know as the "PAT Team", responsible for addressing, mediating and resolving disputes between Homeowners and Tradesmen using Rated People.* Assisting management in day to day tasks.* Liaising closely and working together with team members to ensure targets were met and the best possible outcomes were reached.

Derry

Visited schools and individuals to provide singing and performance lessonsDRB checkedGreat results for A level and GCSE performances and other successes

Old Street, London

This was a very flexible role that helped tide me over while I found my feet in London

Bar StaffServing drinks and food HousekeepingGenerally being sociable and friendly with colleagues and customersI enjoyed my time here, albeit short

Derry

This part-time role involved assisting Sky customers who are having trouble with Sky equipment, arranging appointments for Sky engineers to visit customers' property, DPA compliance and meeting AHT targets and SLAs. I left after making the decision to move to London.

Derry

Responsible for the presentation and maintenance of jewellery stands in well known high street shops and supermarkets (Sainsbury's, Superdrug, Asda).Although this was a part-time job to help fund the University years, it required an enormous amount of personal dedication, reliability and excellent communication with my colleagues nationwide.

Bachelor'S Degree, Music, 2:1

Activities and Societies: Ulster University Choir, Youth Opera

Education record

A Levels A English Literature B Music B Irish GCSEs 10 A* - B