Ruth Corey Email & Phone Number

Strabane, GB

Derry City, Northern Ireland, United Kingdom

Islington, England, United Kingdom

This role comprised of;- Receiving and responding to patient enquiries by phone, email and face to face - Navigating patients towards the most appropriate source of care - Booking suitable appointments- Working in a fast-paced, high pressure, ever-changing environment (including during the first pandemic lockdown)- Dealing with extremely urgent enquiries.

Remote

London, United Kingdom

During my time at MyBuilder I progressed from a senior complaints handling role to manager of the team. This involved;Overseeing the day to day performance of the Consumer Support Team. The team advise consumers who use MyBuilder on everything from minor technical enquiries to serious disputes with tradespeople.Holding routine team and one to one.

London

Working for an outsourcer to meet the demands of the clientOverseeing the day to day performance and KPIs of up to 21 team members within an account of approximately 50 staffEnsuring SLAs are metQuality monitoring and coaching telephone and email correspondence* Arranging and hosting meetings with agents, management and clients, as well as outside parties.

London, United Kingdom

* Making outbound and receiving inbound calls in line with DPA compliance.* Making "engagement" calls to members of the service and up selling annual memberships. Composing emails and letter templates for team use.* I was one of the first two people to be appointed as what we now know as the "PAT Team", responsible for addressing, mediating and resolving.

Derry

Visited schools and individuals to provide singing and performance lessonsDRB checkedGreat results for A level and GCSE performances and other successes

Old Street, London

This was a very flexible role that helped tide me over while I found my feet in London

Bar StaffServing drinks and food HousekeepingGenerally being sociable and friendly with colleagues and customersI enjoyed my time here, albeit short

Derry

This part-time role involved assisting Sky customers who are having trouble with Sky equipment, arranging appointments for Sky engineers to visit customers' property, DPA compliance and meeting AHT targets and SLAs. I left after making the decision to move to London.

Derry

Responsible for the presentation and maintenance of jewellery stands in well known high street shops and supermarkets (Sainsbury's, Superdrug, Asda).Although this was a part-time job to help fund the University years, it required an enormous amount of personal dedication, reliability and excellent communication with my colleagues nationwide.

Bachelor'S Degree, Music, 2:1

Activities and Societies: Ulster University Choir, Youth Opera

Education record

A Levels A English Literature B Music B Irish GCSEs 10 A* - B