I am a customer service executive with experience in customer-facing environments, passion driven, result oriented with an outstanding verbal and written skills. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis.I have Contributed to a 43% reduction in customer complaints by providing excellent customer service. Reduced customer waiting times by 26%.When I’m not working in customer service, I enjoy reading and taking walks, it helps keep me in a good head space. I'm not one to rest on my laurels. I continually seek to improve my skills and take courses on effective communication. My goal is to ensure that every interaction a customer has with a company leaves them with a smile.Please feel free to get in touch with me via my email: okeruth455@gmail.com if you would like to know more about me. I look forward to hearing from you.Skills: Customer service, customer engagement, Microsoft Office, Microsoft Excel, communication.