Ruth Daly Email & Phone Number

Liverpool, Gb

My current role at is Team Leader of the Admin team for Travel Management. This involves overseeing and managing of the work load for our admin team; who assist with any admin tasks for our Groups sales department. General administration duties include ticketing, pre-departure pack creation and supplier payments. I have managed the team both remotely whilst working from home, as well as days also in the office. This involved completing regular 1:1 appraisal’s, providing feedback on their current performance and assessing target requirements from the daily management information. This included giving praise as well as tackling performance issues. I feel this increased my abilities in aiding personal development within the team so that all employees met given targets.As part of my role I am also responsible for collating statistics and creating reports to ensure that we are meeting an acceptable service level; highlighting any issues that may cause this to decline. In addition to this as part of my role; I carry out data clean up, which ensures that quarterly reports to our accounts include correct information. This ensures for invoices to correct to ensure that payments are made by our clients.

My role involved leading a team remotely who are responsible for the 24 hr Groups and Corporate helpline service and to lead, administer and fulfil Travel Management bookings. I am responsible for ensuring the team are working at a high level of productivity to complete daily administration duties alongside managing customer needs in out of hours urgent situations. Both the support and administration are key to support the growth of the Travel Management area.

Liverpool, United Kingdom

My responsibilities included assisting with on the job training for my team, dealing with escalated issues, team banking, sending communications out to the team. My day to day duties working on the Global Travel Help team include dealing with customers on the phone (24/7 Emergency line), via email and via social media. Our main purpose is to action customer flight date changes via Amadeus, deal with customers from all over the globe in emergency situations on the emergency line which covers a wide variety of queries and also the main point of contact for Crisis Management within the company globally. This role involves key communication with external customers, internal customers, colleagues and airlines.

Liverpool, England, United Kingdom

Knowsley, England, United Kingdom

I began my employment as an agency member of staff before being made a permanent member of staff by Capita. This involved dealing with a variety of queries on a day to day basis and meeting service level agreements to ensure that targets are met. During my time in this role, I had been a temporary team leader, filling in for my manager during their absence. As part of this role, my daily tasks were to manage a team of twelve Telephony Agents / Customer Service Advisors. This involved completing regular 1:1 appraisal’s, providing feedback on their current performance and assessing target requirements from the daily management information. This included giving praise as well as tackling performance issues. I feel this increased my abilities in aiding personal development within the team so that all employees met given targets.I was tasked with dealing with customer complaints and escalations. I found this to be a good developmental opportunity as it allowed me to enhance my skills in time management and building relationships with individuals who were dissatisfied with the service by working with them to find positive resolutions to their complaints.

Liverpool, England, United Kingdom

Bachelor Of Arts (B.A.), Tourism And Leisure Management

Key topics covered during my time studying Tourism and Leisure Management (BA hons) included - Marketing, Quality Management, Human.

Education record