- Collaborate with upstream business units such as the Desk, Resi credit, and Oversight to ensure data accuracy and establish internal reconciliation routines and controls.- Oversee and ensure the completion of daily and monthly reconciliations of Mortgage Products within proprietary systems, including onboarding new loans and adding sub-servicers.- Reconcile sub-servicer remit data to internal systems (test of expected cash, pool tosecurity) and external systems and coordinate with internal and external parties to resolve differences.- Validate and review controls in monthly sub-servicer remittances and cash settlementprocesses.- Identify and resolve data quality issues and collaborate with database developers toremediate issues.- Evaluate systems and create logic documentation to ensure full utilization ofreconciliation and data tools available and/ or partner with IT where applicable to createadditional system functionality.

Responsible for the daily/monthly reporting, remitting and reconciling of mortgage loan activity for assigned Agency Investors (Fannie Mae, Freddie Mac, Ginnie Mae) to whom the loan has been sold.Additionally, responsible for the review and reconciliation of loan/servicing transfers to ensure all funds have been accounted and transfers are performed within Investor guidelines, as well as performing any day to day operations as it relates to mortgage servicing-Set up new GNMA Pools in MSP-Clear monthly exceptions in GNMA portal RFS-Monitor and maintain Investor reporting and remittance deadlines established for each investor and insuring agency-Perform investor reporting and remitting accurately and on time to avoid penalties and compensatory fees assessed by the Investor-Resolve reporting or remittance differences by performing detailed loan level analysis and clear exceptions based on each investor's requirements-Understand various investor reporting systems-Perform monthly custodial account reconciliations-Perform monthly Test of Expected Cash reconciliations per investor guidelines-Research and resolve all reconciling items in a timely manner to ensure corporate and investor compliance-Validate data received from other departments and resolve discrepancies as needed, e.g., modifications, liquidations, transfers, service releases-Perform daily system balancing-Maintain departmental accounting logs-Assist with cash management functions as needed-Periodically review and update written polices and procedures to ensure accuracy and relevance for processing-Perform other duties as requested

Responsible for Non Performing Loans including ,but not limited to: Assisting in the creation/prioritization of appropriate default servicing metrics, analyzing and tracking default servicing performance against established metrics( daily, weekly, monthly basis), diligently working with various departments to resolve issues ( both operational and related to servicing systems and /or reporting errors/deficiencies) , and reporting on the NPL Mortgage Servicing portfolio(s)- Responsible for preparing, managing and reviewing monthly 'watchlist" reports and other portfolio level reports- Portfolio analysis/oversight processes including researching, validating and maintaining key metrics and market based assumptions-Work with cross divisional resources to ensure that portfolio reporting is accurate and timely- Evaluation of distressed whole loan portfolio liquidations, including review of asset valuation, REO liquidations, short sales, charge-off recommendations and foreclosure bids- Responsible for maintaining and reviewing multiple loan level review reports, templates and dashboards - Maintaining tracking and performance of monitoring mechanisms as necessary to keep executive team apprised of operational activities and cure deficiencies- Ability to identify servicing issues /risks and track & resolve said issues- Recommend policy/procedure revisions as needed for more effective asset management- Responsible for execution of Short term projects

Achievements : • Cleared $ 2 Million CMOD Modification General Ledger Items from July 2018- April 2019• Trained 12 Peers from Oregon for 3 Months (March 2019 – May 2019) – FNMA HSSN, Mod GL Process• Developed Training Materials, job aids for FNMA Processes under CMOD Mod Research Team• Planned and Implemented Training Assignments & Sessions for Oregon peers Job Functions• Performing reconciliations and reporting to Trustees/Master Services, in accordance with the terms of the servicing contracts.• Performs analysis of exception reports during the reporting cycle to make required corrections to the loans.• Acts in the role of relationship manager to counter parties when reporting.• Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting and reconciling.• Timely and accurately prepares and delivers investor reporting for Agency or Private Investors.• Prepares remittances to investors along with related cash management functions.• Performs reconciliations of accounts for either Agency, Private Securities, or Clearing Accounts• Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments.• Prepares wires and GL entries as needed to remit or clear aged items timely and accurately.• Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems.• Special projects as assigned.

• Responsible for pipeline of Centralized Modification, Collateral and/or Customer Facing First line of defense tests ensuring all instances of failure are reviewed in detail and evidence provided if disagreeing with test findings• Research at a loan level or process level any assigned second line of defense or external audit findings as it related to operations. External audits could include but are not limited to investors, state/multi-state or any government regulated entity s- AG, OCC, and CFPB requirements• Coordinate with appropriate business owners to conduct any needed research to assist with audit response/remediation and/or control updates, Format and facilitate reviewing for management approval.• Assist with the update or creation of tests as it relates to scope, data points, compliance content and controls.• Participate in on-site audits and coordinate with the appropriate business owners to complete document requests. Participate in speaking to an audience as a subject matter expert• Manage multiple control reports ensuring compliance with regulatory requirements and any gaps that were identified and closed by internal or external audit.• Responsible for identifying and assessing operational risk and impact and making recommendations for effective policies and controls to manage risk within various operational and corporate functions • Review and update policies, procedures and process flows as needed for audit purposes ensuring approvals are obtained for timely publishing• Utilize process maps to validate testing processes and procedures• Expected to seek out preventive controls to minimize potential of future risk Other duties as assigned

- Countersign Modified Loans as per Investor guidelines( Fannie, Freddie,Govy , GNMA, Special Loans)- Resolving Escalations with Special Loans ( Dual Signing, Power of Attorney, Court Order)- Review ,process and countersign Assumptions ( When one borrower assumes property due to death or transfer of Ownership)- Explicitly responsible for Government National Mortgage Association(GNMA) Loans- Researching loans with missing borrower signature i;e Death, Divorce,Disability and providing resolutions- Reviewing Loan rejects to see if they can be mended and booked with the investor.- Verifying and correcting Assignments / chain of title, Including Gap Assignments, Corrective Assignments, Affidavit of Erroneous Assignment for all Investors (Fannie.Freddie/Gov/GNMA/Special Loans- Explicitly responsible for prepping, reviewing and countersigning USAA loans acquired - Countersigning Prior Servicer Loan Modifications i.e Wells Fargo, JP Morgan Chase, Bank Of America, Ocwen Loans, Seneca, Citi Bank- Creating Training Guides as and when needed to accommodate changes in different ProcessesMoved to the Recording Team, February 2017 , Responsibilities Include;- Clearing GNMA deficiencies from the Final Certification Report and sending them to the custodian, Recon & US Bank . Deficiencies Include Name Missing, Borrower Signature Missing , Name Incorrect, Recorded Mod needed.- Verifying Mortgage Insurance Policies for our Modifications, Alta Policies( MMP)- Correcting and Requesting Assignments to clear Chain Of Title Issues - Training Peers on the above mentioned processes- Responsible for Private Label Servicing - USAA LoansHave the Lowest number of Infractions in my TeamBeing the first point of contact for all countersigning Issues escalated from all departments .

- Data entry for loan documents and title related items- Document analysis, production and processing- Examine public records and other sources to complete research on proper vesting and ownership rights.- Check work for accuracy to avoid problems in subsequent steps.- Review title report, commitment and various other documents to assist in resolution of title issues and ensure clear title.- Proactively work reports in accordance with client imposed or internal timeline/deadline requirements- Maintain communication with clients and internal co-workers regarding status and progress of title issues and resolution of title issues.- Interacting with officers of the court, borrowers, vendors and third parties where applicable.- Interact with lenders, and other 3rd parties when issues arise during the process to help resolve file deficiencies.- Review/research, identify and assist in resolving loan file related issues for assigned portfolio loans.