• First person, patient-facing contact at regional clinic operation.• Administers patient care in visit coordination with documentation, privacy, compliance and scheduling.• Strong emphasis on individual patient responsiveness, adhering to specific needs and creating relationships.• Execute patient/provider scheduling to ensure seamless and integrated service.• Charting of clinical documentation to internal and patient portal.• Act as ambassador within local community to nurture relationships through volunteering efforts.

• Responsible for analytic support of various measures associated with organizations, case management and utilization review management.• Documentation of patient charts to provide detailed and accurate information for payers.• Provide documentation to insurance companies to allow for complete and timely payment.• Set up peer-to-peer meetings to allow for optimal patient, facility and payer outcome.

• Initial responder to established nursing triage line for recently discharged patients.• Provided COVID results to 115 patients daily along with guidance and information on next steps.• Maintained metrics on positive/negative results in addition to discharge patients that was presented to Executive management.• Outbound calling of patients for follow up on maintaining discharge needs.

• Performed 100% of company invoicing of worldwide accounts through intercompany and customer portal resources including SAP.• Coordinated and processed accounts receivable orders from worldwide retail stores, restaurants, and supply chains. • Review orders and invoices for accuracy prior to transmitting to company vendors directly or through company portals. • Updated and maintained vendor contracts while working with multiple internal departments. • Performed executive assistant duties for the Director of Accounting. • Worked with V.P & Controller of Finance in executing various administrative tasks including employee incentives, company morale, planning company meetings and events as well as making travel arrangements.

•Monitored the Village Information Technology reception for visitors, reviewed and followed up to ensure accuracy of all requisitions, purchase orders, invoices and credit card statements.•Created, maintained, and updated department correspondence, files, manuals, Village codification and FAQ’s.•Tracked assigned work for timeliness, completeness and accuracy for IT personnel. •Scheduled appointments and maintained department Director/Assistant Director calendars.•Responsible for meeting minutes as directed by department Director/Assistant Director.•Served as central communication point for Village-wide system for IT announcements. •Created, maintained and monitored list of maintenance contracts for various hardware, software and services used by the Village.•Reserved and scheduled conference rooms along with all meeting set up for Director/Assistant Director.

Customer Support Specialist• Daily customer interaction to trouble-shoot and resolve problems for individual customer accounts.• Managed team metrics for productivity reports.• Created procedural templates for departmental application.• Motivated office support group to accept a team concept and developed effective communication skills with input of fellow colleagues. • Instituted spreadsheets to account for late shipments and tracking of customer orders to increase efficiency and customer satisfaction.Administrative Assistant• Maintained, updated and controlled all company HR policies.• Implemented company employee incentive program.• Scheduled interviews to assist Human Resources Manager.• Administered appointments and maintained spreadsheet for all meeting rooms.• Created procedural documentation for Reception training, scheduling of replacements. Customer Service Representative • Maintained customer service metrics for call volume, accuracy and quality. • Resolved billing inquiries and administered re-rating of customer accounts.• Promoted to Team Lead within first 12 months of employment.