Assist companies in improving their operational acumen, standardizing their processes, methods of coaching and measuring employees, normalizing their contracts and approach to resource management and project engagement.Provide coaching services to enable leaders and teams to become more self-aware and communicate more effectively.Advisory services on business transformation and process improvement.

Responsible for the thought leadership and strategic direction of the Customer Success and Customer Support teams. Working closely with the CPSO and CEO to evolve the practices and processes leveraged by these teams to fit the evolving needs of the business. Developed new support workflows and SLAs to meet the needs of the team and customers. Reimagined how the team advocates and takes care of the Tradefull customers to improve customer satisfaction and growth. Provided team and sales enablement activities.Significant focus on operationalizing the teams, developing standards of care for our customers, implementing enhanced methods of communication and awareness for our customers, and implementing new systems to support the evolving needs of the teams and customers.

Accountable for creating eLearning for the Delivery team teaching consulting mindset and methodology, managing special projects to enhance delivery quality, collecting client feedback and team feedback to improve sales and delivery processes and methodology.Led and managed organization wide changes, collaborating with the COO, overseeing all communications and change management for four major company initiatives in 2022.Significantly reduced write-offs and credits by greater than 70% with improved project management, client focus, and consulting coaching.Assisted in prioritizing work and creating a product roadmap providing guidance to team members enabling the company to retain a modern application development client worth over $12M in annual revenue. Assisted in sales activities to retain and grow key accounts.

Accountable for enhancing service standards through continuous process improvement and innovation, to ensure that project delivery meets our own and client’s expectations across Core BTS consulting projects, all while continuing to integrate delivery strategies across three acquisitions.Responsible for driving project quality by providing leadership, guidance, and mentorship from a position of experience in project delivery.Led a revitalized approach to project excellence, ensuring there is a clear and consistent approach to delivery standardization, project methodology, and best practices as applied through an embedded Operations Framework.Leveraged ongoing feedback between the delivery teams and pre-sales teams, as well as project management and the operations teams to effectively deliver services to Core BTS clients and to enable the sales team.

Owned the company's Center of Excellence. The mission of this team was to improve consultative, technical, project management, and team excellence across the organization through a variety of initiatives. The committee consisted of leaders as well as Change Champions to provide input on improvements and enable continuous improvement across all teams.Initiatives included standardizing project management methodologies and frameworks across all projects to drive consistency in delivery and improve quality, professional development to further enable the high performing teams to learn and evolve, lessons learned documented and resulting process improvements enacted, skills inventory for the entire consulting team documenting current abilities and growth opportunities, and ongoing template improvements to standardize all contracts and create pre-defined project templates for all technologies.

Managed operations across all of Consulting Services groups, more than 300 consultants, doing the following: Resource Management for all projects, process optimization for tools, data integrity and reporting to provide business insights, new hire needs based on current and future demand, resource capacity planning across all teams. Collaborated with the sales team to provide insights on team availability and capacity and enhancing communication after a project signed.Increased average utilization to over 83% through system and process optimization.Integrated operations and business processes for three acquisitions, while still operating and meeting service delivery standards for all clients.Mentored new leaders as the company grew in size.Created a Knowledge Base for the entire company complete with system tip sheets, FAQs, access instructions, and many other process and procedure resources and documentation.Consulting Services groups include: Application Development, Data Analytics and Data Platform, Security solutions, Modern Work / Office 365, End Point Management solutions, Cloud and Modern Datacenter, as well as the Project Management, Business Analysis, Quality Assurance, and Change Management teams.

Led a high performing team of up to 70 consultants. Focused on delivery strategy, performance, and repeatability, project methodology, team building and leadership, process improvement, project oversight and escalations, coaching and mentoring. Assisted with pre-sales activities, as needed. Responsible for all talent acquisition and performance management of this team. During this time the team ran several hundred projects with less than 3% write-offs year after year. The company grew 27% in 2019. Navigated team cohesion and continual high performance through COVID and a series of acquisitions in 2020 and 2021.Technologies and functions this team deployed: Office 365, End Point Management solutions and device security, Project Management and Change Management.

Created a new program to enhance project delivery called the Readiness Management program. Trained a team of people to implement this tailored program which was based on Organizational Change Management principles. This program was considered a critical success factor in all of the large-scale migrations, especially in the merger, acquisition, and divestiture projects. This program provided strategic and tactical guidance, processes, and repeatable methodologies to making the transitions on critical technologies in short periods of time for thousands of users around the globe earning the company more than $20M over the course of the years since the program was created.

Project-based consulting for a Microsoft Partner.Managing Consultant focused primarily on managing large scale migration projects, usually a merger/acquisition or divestiture, involving multiple technologies including Exchange Online, Teams / Skype for Business, OneDrive for Business, SharePoint, Microsoft Identity Manager, Active Directory migrations, Windows 10 image engineering and rollouts. Business and data analysis includes application modernizations, and application rationalizations for domain migrations. Additional project activities include scheduling end user migrations, communications and training for all end users, and ensuring the Service Desk is prepared to support new technology. Managed the company's largest projects over the course of the 3 years in this role with all projects completing at greater than 45% gross margin.Won the Consulting MVP award, the Spartan Award, in 2017.

As the IT Director of S&V Industries I managed the company's IT requirements including: asset management, server management, disaster recovery, business systems, and all user support. Upgraded the company's server infrastructure to use Hyper-V servers and offsite backups. Designed and formalized disaster recovery procedures. Monitored and maintained all systems including: MS Exchange, MS SQL Server, MS SharePoint, MS Dynamics NAV, MS DPM backups, as well as many other department specific programs. Programmed enhancements to MS Dynamics NAV as business requirements evolved.As the CEO of THORS I setup a customized Learning Management System, including creating all SCORM/Tin Can formatted courses using Articulate Storyline. Collaborated on creating the eLearning course content and created all supporting graphics using Adobe Photoshop and Illustrator. Collaborated on animation sequences to support the eLearning material and performed all video post production work using Camtasia Studio, including creating the voice narrations myself to accompany the animation sequences. Setup all company processes and procedures, including release management, security and vulnerability testing, automated quality assurance testing, and course development processes. Managed 15+ people to coordinate the LMS development and eLearning course production as the company grew in size and complexity.

Designed, developed, and deployed business solutions and reporting to over 23 small and medium-sized businesses using Microsoft Dynamics NAV. Implementations included the following: Financial Management, Purchase Order Management, Sales Order Management, Inventory Management, Human Resources Management, Service Management, Warehouse Management, Manufacturing Management, Customer Relationship Management, and custom integrations as needed. Performed all end user training and support before and after migrations, providing all deployment services including migration activities. Leveraged reporting services to help provide business intelligence and reporting capabilities beyond reporting within Microsoft Dynamics NAV.Clarified and formalized an implementation methodology to be used by the entire team. Created the product type questionnaires, project deliverable templates, and a toolkit for all types of projects. Managed project team to ensure all solutions were implemented according to the methodology, and according to the customer's requirements.Deployed SharePoint: Installing, configuring, setting up the sites and training end users.

Project Manager for 3 equipment and application roll outs across approx. 150 remote locations coordinating resources and training. Responded to calls and email requests for technical support for Mainframe, UNIX and PC users to troubleshoot computer software and hardware problems. Oversaw and assisted other Help Desk employees with their troubleshooting. Helped keep overall Call Statistics above 89% First Call Resolved, taking over 16,000 calls per period as a team. Streamlined the new employee training, effectively reducing training time by approx. 50%.