Ruth Murphy Email & Phone Number

Austin, Texas Area

Global Services customer liaison, partner management, and New Business Development / implementation support

Austin, Texas Area

EXPERIENCE / QUALIFICATIONS• Long history of successfully managing complex programs and assignments utilizing a broad range of skills• 18 years local and remote project management experience driving cross-functional teams across >30 global sites (i.e.: customer solution development, formal proposals, problem resolution, shared best practices)• Global Services Subject-Matter Expert: First-line focal point for all services matters. Provided responses and resolutions to all services external web site inquiries.• Evaluation of RFQ/RFI requests for go/no-go decision (over 200 in FY17). • Managed > 60 Tier-1 forward/reverse logistics global services quotes representing new business ranging from $1M to $1.1B revenue with a 41% win rate (FY17). • Managed global solutions which included one or more third-party partners.• 15 years personnel management, technical (quality engr.), planning / procurement, and sales support staff• Developed, managed, maintained and enhanced global services processes• Planned and facilitated global cross-functional team lock-ins and customer workshops/reviews.• Routinely handled heavy workloads under dynamic, quick-turn conditions.• Provided weekly pipeline and business analysis, reporting to executive management.• Proficient with Microsoft Office Suite products, SFDC (SuperUser), CRM, SharePoint (Administrator), Visio, Qvidian• Supported Business Development Directors and VPs across all global regions, making process adjustments as required to support a critical customer environment.• Global Quote Solution Development: Managed a multi-region services solutions department driving global quote solution development, pricing, customer proposals / presentations, metrics, and general subject-matter support of our business development and operations organizations.

Austin, Texas Area

2001 - 2007: Global Services Quote Development Mgr1999 - 2001: Program Manager, Services Repair Operations As a new services organization, reporting to VP, Global Services, in Milpitas, CA, solicited and won the first new business opportunity for repair services at the Austin, TX facility, subsequently managing the NPI . • New Product Introduction / Program Manager: Led a cross-functional Customer Focus Team (CFT) for the implementation and operations of the first repair business: PCBA / Motherboard Repair (Tier 1 customer). Responsible for customer deliverables, pricing, problem tracking / resolution, and all direct customer communications.1999 - 2001: Special Assignments: Finance • Finance Acquisition Team: Performed financial analysis, verification, and negotiation required to close out the ledgers for the Solectron acquisition of our IBM business unit.• Recovered $11M investigating the financial records of corporate transportation discrepancies• Past-due Accounts Receivable: Investigated and resolved past-due ARs, recovering over $30M in Solectron-Austin customer payments.

Austin, Texas Area

IBM Austin ECAT operations acquired by Solectron 1999• Finance Projects: research to recover freight discrepancies for Austin site (>$11M recovered) • Managed department of Engineers, Planning and Procurement associates in support of ECAT responsible for high-dollar micros, memory, and ICs• Managed the transfer of 50 families from New York to Austin, TX in IBM transition of mission from IBM Corporate Components and Procurement to IBM ECAT Operations

Poughkeepsie & Fishkill, Ny

• IBM Corporate Components & Procurement: Managed department of >25 Quality Engineers in support of IBM global component requirements and technical issues

Boca Raton, Fl

Program Manager representing IBM Corporate Procurement business unit out of NY overseeing IBM PC programs in the Boca Raton, FL and Austin, TX facilities. Component focus on design feasibility, availability, alternative sourcing, and manufacturability.

Poughkeepsie, Ny

• Developed delay equations for application-specific integrated circuits for IBM Large Systems• IBM Product Assurance Engineer: Test and test development for IBM’s large systems, including development of technical field repair manuals and field engineer training.

Bachelor'S Degree, Electrical And Electronics Engineering

Engineering In Training Certification (Eit), Electrical And Electronics Engineering

Masters Classwork, Engineering

Syracuse Extension coursework towards Masters sponsored by IBM