Ruth Emmott Email & Phone Number

Heywood, Gb

Manchester, United Kingdom

Manchester Area, United Kingdom

Homeshare Development Manager - matching home owners with Home Sharers who can also provide support

Blackley Manchester

 Leading a team of cashiers and sales advisers in retail banking. Managing staff, monthly and end of year performance reviews, delivering timely feedback relating to goals, behaviours and values. Performance managing staff through disciplinary, capability and grievance procedures. Coaching staff using performance model techniques. Effectively dealing with and resolving customer complaints. Responsible for ensuring all staff adhere to strict policies and procedures… Show more  Leading a team of cashiers and sales advisers in retail banking. Managing staff, monthly and end of year performance reviews, delivering timely feedback relating to goals, behaviours and values. Performance managing staff through disciplinary, capability and grievance procedures. Coaching staff using performance model techniques. Effectively dealing with and resolving customer complaints. Responsible for ensuring all staff adhere to strict policies and procedures including data protection and privacy laws. Managing operational performance and premises management, taking responsibility for security issues and ensuring these are reported and recorded in a timely manner. Area ‘bank raid’ response team, first aid and fire marshal training. Supporting the area to deliver and maintain excellent customer service by working together with my peers and reviewing customer feedback. Undertaking quality conversations with customers to help identify their banking needs and provide suitable solutions. Completing variation and root cause analysis to improve performance and ensure consistency. Organising and taking part in community events at local charities and schools, delivering money skills sessions to pupils of all ages. Arranging community grants and costing projects such as regeneration of community gardens to support local community. Show less

Manchester, United Kingdom

 Serving customers in a face to face environment, providing exceptional customer service and exceeding expectations on delivery. Effectively dealing with customer complaints. Undertaking quality conversations with customers to build rapport and support them with their banking and provide relevant knowledge in products and solutions. Working towards set objectives to exceed target and over achieve in performance and sales. Competitor analysis and research of new products and… Show more  Serving customers in a face to face environment, providing exceptional customer service and exceeding expectations on delivery. Effectively dealing with customer complaints. Undertaking quality conversations with customers to build rapport and support them with their banking and provide relevant knowledge in products and solutions. Working towards set objectives to exceed target and over achieve in performance and sales. Competitor analysis and research of new products and service. Participating in branch and national call out sessions to increase customer appointments and maximise sales opportunities. Show less

 Dealing with cash handling and till balancing. Delivering a high level of customer service. Engage with customers discussing and suggesting products and services in a professional and confident manner. Use effective time management to ensure all tasks are completed in time scales required. Carrying out secure duties such as replenishment of cash machines and intake bulk cash deliveries. Daily, weekly, monthly sales targets i.e. new product conversions, maximising… Show more  Dealing with cash handling and till balancing. Delivering a high level of customer service. Engage with customers discussing and suggesting products and services in a professional and confident manner. Use effective time management to ensure all tasks are completed in time scales required. Carrying out secure duties such as replenishment of cash machines and intake bulk cash deliveries. Daily, weekly, monthly sales targets i.e. new product conversions, maximising product solutions and deepening customer relationships. Show less