Responsibilities include:• Manage customer accounts and client satisfaction. • Monitor account reports, including managing price increases and increase average order values.• Processing of orders- online, via e-mail and verbal alongside encouraging customers to order via the web. • Ensuring internal KPI’s are both met and exceeded.• Making outbound account care calls to existing customer to offer updates on new products, promotions, special offers. • Recording Sales… Show more Responsibilities include:• Manage customer accounts and client satisfaction. • Monitor account reports, including managing price increases and increase average order values.• Processing of orders- online, via e-mail and verbal alongside encouraging customers to order via the web. • Ensuring internal KPI’s are both met and exceeded.• Making outbound account care calls to existing customer to offer updates on new products, promotions, special offers. • Recording Sales account manager appointment notes and following up with work where appropriate, including arranging samples and quotes. Show less

Responsibilities included:• Building productive working relationships with guests and colleagues• Ensuring clear accurate communication between departments• Ensuring all booking information is recorded accurately and handed over effectively to relevant departments• Actively participating in any revenue and sales activities operated by De Vere • To seek out further opportunities to up-sell De Vere products• Handle guests queries and complaints and take the appropriate… Show more Responsibilities included:• Building productive working relationships with guests and colleagues• Ensuring clear accurate communication between departments• Ensuring all booking information is recorded accurately and handed over effectively to relevant departments• Actively participating in any revenue and sales activities operated by De Vere • To seek out further opportunities to up-sell De Vere products• Handle guests queries and complaints and take the appropriate action to ensure total guest satisfaction Show less

Following the departure of Tom Hewer Enterprise as the catering company for Northamptonshire County Cricket Club I was transferred through the TUPE process to work directly for Northamptonshire County Cricket Club.Responsibilities included:• The co-ordination and management of events from initial enquiry through to event conclusion• Create and manage relationships of key clients with the primary objective to drive sales • Accurate communication of client requirements to the… Show more Following the departure of Tom Hewer Enterprise as the catering company for Northamptonshire County Cricket Club I was transferred through the TUPE process to work directly for Northamptonshire County Cricket Club.Responsibilities included:• The co-ordination and management of events from initial enquiry through to event conclusion• Create and manage relationships of key clients with the primary objective to drive sales • Accurate communication of client requirements to the relevant departments• Working with clients to ensure their vision is met• Meeting client expectations and exceeding these where appropriate• Conduct show-rounds for prospective clients• Preparing and distribution of invoices• Liaising with external professionals including chefs to ensure the client’s needs are met• Manage and deliver the on the day hospitality for executive boxes Show less

Responsibilities included:• The co-ordination and management of events from initial enquiry through to event conclusion – from small gatherings to high profile concerts. • Accurate communication of client requirements to the appropriate suppliers and operations team. • Conduct show-rounds for prospective clients.

Whilst working for Tom Hewer Enterprise Ltd as an Events Sales Co-ordinator I undertook an apprenticeship obtaining a Diploma of Higher Education in Business Administration Level 3 (City & Guilds).

Responsibilities included:• Handling ‘front-of-house’ queries for residents and associated families• Fielding calls and communications to appropriate departments• Handling cash and credit card payments when taking bookings for third party services located on site – e.g. hair and beauty services• Co-ordinating site evacuation in the event of a fire or similar emergency• Recognising vulnerable residents and handling their personal requirements appropriately

Responsibilities included:• Meeting and greeting customers• Dealing with customer complaints and returns• Working as a cashier on the tills• Ensuring various departments were well stocked and maintained to high visual standards