Ruth Figueroa Email & Phone Number

New Jersey, United States

- Proactively managed relationships with assigned customers, achieving substantial increase in customer retention by offering personalized, bilingual support both in-person and over the phone.- Collaborated with investment, lending and business specialists to provide customers with personalized financial solutions, enhancing customer satisfaction through tailored service options.- Streamlined branch operations and improved complaint resolution efficiency, utilizing authority for cash transactions and supporting the branch manager in daily operations.

Union City, New Jersey, United States

• Opening accounts: opening an closing checking savings and credit accounts• Cross selling products • Ensuring and providing excellent customer experience.• Educating customers and providing advice.• Analyzing sensitive customer information and transaction review• Through knowledge of AML and KYC policies.

New York, New York, United States

- Educated customers on innovative banking technologies, enhancing their digital banking experience and leading the increase in technology adoption among the customer base by providing bilingual support.- Served as the primary point of contact for customer transactions, efficiently managing inquiries in both Spanish and English, which contributed to the uplift in customer satisfaction scores.- Spearheaded a referral program that positioned me as the top referrer in the New York upstate market, amplifying customer base growth through strategic outreach and personalized financial consultations.

New York, United States

- Adapted sales strategies in response to evolving product lines, significantly enhancing customer engagement and satisfaction by implementing innovative marketing techniques.- Spearheaded continuous professional development by mastering new marketing strategies, directly increasing sales through effective adaptation and application while mentoring and training new associates.