Connecting with our Customers and Partners to solve issues on the Digital Exchange.

• Coordinated efforts between sales and other most other departments depending on the issue• Create Compensation goals for sales monthly• Facilitate global forecasting• Subject matter expert on most Sales operations processes (CCRs, New User Set Ups, Commission splits, etc.)• Independent projects analyzing and concatenating data to get a full sales overview on various subjects• 1 on 1 assistance with both sales leaders and reps on various issues including full walkthroughs around compensation, SFDC, and reporting.• Q3 2015 Employee of the Quarter

• Exceeded all goals set including faster call times and maintaining 100% customer satisfaction for 9 months. • Assisted customers via phone and email with billing, account and technical issues• Consistently demonstrated positive and professional behaviors to drive Customer satisfaction and department morale• Proficiently utilized customer care tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations• User of SalesForce.com to manage client information • Troubleshoot customers to address and resolve issues with their gaming experience• Ability to be flexible in a fast paced work environment, including changing support channels and game titles on a moment’s notice• Identify and resolve complex network connection issues • Excelled on a pilot team specializing in assisting long time global customers

• Transitioned marketing contacts to leads to facilitate sales in SFDC quickly with and cohesively with a team using various tools• Created reports to track exceptions, leads submitted to certain segments, and downgraded leads• Worked with Marketing Project Managers and vendors to ensure quality of their campaign page and proper lead load requests as well as clarifying questions they have about the process • Completely self-sufficient with time management and work duties.

Worked on and off in the Sales Department over 4 years. • Turned leads into opportunities within a fast pace sales environment• Built and managed pipeline to generate opportunities while striving for higher Close Rate• Expedited and facilitated the resolution of customer service issues and complaints• Served as peer advocate for Dell Preferred Account, Services, and Model of Control Assessment• Also served as a member of the Chat sales team

• Assisted customers via phone and email with billing, account and technical issues• Participated in select focus groups to help improve policies and procedures• Consistently maintained higher customer service reviews than my peers• Served as mentor to multiple agents that were merging into my area of business