• Oversees ordering, inventory, and timely delivery of brand required items for new hotel openings, conversions, and renovations projects, from start to finish• Continually monitors progress and communicates any problems to all involved as soon as issues arise to allow for immediate remediation• Answers inquires, provide order updates, and research discrepancies• Manages inventory control issues as they arise• Subject matter expert of Hilton brand standards• Provides… Show more • Oversees ordering, inventory, and timely delivery of brand required items for new hotel openings, conversions, and renovations projects, from start to finish• Continually monitors progress and communicates any problems to all involved as soon as issues arise to allow for immediate remediation• Answers inquires, provide order updates, and research discrepancies• Manages inventory control issues as they arise• Subject matter expert of Hilton brand standards• Provides customer service to sales team• Writes and trains team on policies contributing to efficient department processes Show less

• Maintained strong client relationships• Frequently surpassed quality expectations and routinely met productivity and turn time goals• Trained team members in three separate valuation tools • Audited documents for accuracy and consistency• Contributed to writing training materials for multiple clients

• Followed up on outstanding Broker Price Opinion valuations with the realtors assigned to ensure work was performed accurately and in a timely manner• Worked with specialty clients to be sure their specific needs were met• Recognized by CEO for decreasing turn time from 30+ days to 20-30 days on clients managed within 2 weeks of taking over• Routinely surpassed expected performance metrics• Experienced at locating and reviewing public property records, plat maps, and finding… Show more • Followed up on outstanding Broker Price Opinion valuations with the realtors assigned to ensure work was performed accurately and in a timely manner• Worked with specialty clients to be sure their specific needs were met• Recognized by CEO for decreasing turn time from 30+ days to 20-30 days on clients managed within 2 weeks of taking over• Routinely surpassed expected performance metrics• Experienced at locating and reviewing public property records, plat maps, and finding hard to locate parcels on a map Show less

• Took inbound customer service calls and addressed all issues to company standards• Communicated via email response to customers that would rather correspond electronically in a timely manner• Served as liaison for company and customers who did not speak English using a third-party interpreter• Provided technical support for customers who called needing troubleshooting or service calls • Received "Power of One Champion" award from HR for exemplifying company values•… Show more • Took inbound customer service calls and addressed all issues to company standards• Communicated via email response to customers that would rather correspond electronically in a timely manner• Served as liaison for company and customers who did not speak English using a third-party interpreter• Provided technical support for customers who called needing troubleshooting or service calls • Received "Power of One Champion" award from HR for exemplifying company values• Recognized as "Top 25" for statistics and performance• Known for providing excellent customer service Show less