Enhanced customer satisfaction through innovative strategies tailored to address needs and resolve concerns effectively.Managed phone and radio communications related to building security and emergency situations, responding promptly and effectively. Complied with company policies and procedures, consistently meeting call time and quality standards.Managed incoming and outgoing correspondence with clients, scheduled appointments, and answered inquires.

Monitored call quality and delivered targeted feedback to enhance individual performance and address areas for improvement. Supervised employee performance to ensure effective prioritization and achievement of sales and productivity goals. Set and managed performance targets for call center associates to drive results. Simultaneously manage several Workforce Management tools including Schedule Manager, Workflow Served as a liaison between center leadership and peers to align best practices with departmental methods and procedures, ensuring alignment with company objectives while delivering an exceptional customer experience.Verifying and inputting payroll summary timesheets arriving via e-mail using excel. Input hours including vacation, making changes in rates of pay for hourly shift pay and salary for over 600 employees.