Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Ruth Githagui is listed as FinTech | Payments | Operations | Customer Care at NuruNet Communications Ltd, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Ruth Githagui.
Ruth Githagui previously worked as Customer Support Specialist at Nurunet Communications Ltd and Accounts Activation Supervisor at Dpo Group. Ruth Githagui holds Bachelor In Business And Information Technology, Bachelor In Business Information Technology from Africa Nazarene University.
This section adds company-level context without repeating Ruth Githagui's masked contact details.
Review company-level records connected to Ruth Githagui before choosing the right outreach path.
I am a dedicated, enthusiastic, and reliable team player who thrives on learning new skills. My career has revolved around effectively managing customer inquiries, complaints, and escalations, devising response strategies, and orchestrating customer service operations. Throughout my professional journey, I have collaborated cross-functionally to oversee account management, deliver training and project support, and compile comprehensive quality assurance reports for senior management.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Nairobi County, Kenya
I perform account management and support roles for our customers and partners through assembling weekly research reports for management. I also provide Quality Assurance on the company application (Nuru Talk app) that is used by our customers with the goal of giving the customers the best positive experience when using the app.
Nairobi, Kenya
Responsible for cultivating and developing relationships and served as a trusted consultant to our most financially invested players in the company ’s VIP base by providing one on one training.Ensured that our clients received the highest level of sales and operational customer service.
Nairobi, Kenya
Drove usage growth and increase transaction volumes from the newly onboarded and existing merchants through monitoring the performance of the system backend.Managed resolution of system errors & bugs through logs and escalations to developers for resolution.
Nairobi
Guided and directed customer service team towards achieving operational goals by determining work procedures, work schedules, and workflow for customer service staff.Developed standard procedures and policies for improving the service provided to customers.Conducted meetings with Managers to discuss process improvements and issues.
Was awarded Runners Up Star of the Year 2018Became June Star of the Month 2018Conducted merchant training on the DPO merchant systemOffered support for the sales team members in different marketsand liaised with different departments to resolve serviceproblems.Supported merchant and customer queries/complaints andprovided appropriate solutions and.
Offered technical support to departments within the organizationParticipated in set up of laptops and network cables duringgovernment seminars and trainings
ICT Support, Hardware and software maintainance throughout various departments in the ministry
Participated in The One Million Fathers Movement which was an initiative to educate men on domestic violence.The main role was to compile questionnaire data and surveys from thpublic.Participated in community seminars in town halls and schoolscountrywide.
Activities and Societies: Member of SIFE Club and Wildlife Club
Gained Computer Networking Skills
Quick answers generated from the profile data available on this page.
Ruth Githagui works for NuruNet Communications Ltd.
Ruth Githagui is listed as FinTech | Payments | Operations | Customer Care at NuruNet Communications Ltd.
Ruth Githagui is based in Nairobi County, Kenya, Kenya while working with NuruNet Communications Ltd.
Ruth Githagui has worked for Nurunet Communications Ltd, Dpo Group, Direct Pay Online, Ministry Of East African Community Affairs, and Gender Violence Recovery Center.
You can use AeroLeads to view verified contact signals for Ruth Githagui at NuruNet Communications Ltd, including work email, phone, and LinkedIn data when available.
Ruth Githagui holds Bachelor In Business And Information Technology, Bachelor In Business Information Technology from Africa Nazarene University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts