Ruth Githagui Email and Phone Number
I am a dedicated, enthusiastic, and reliable team player who thrives on learning new skills. My career has revolved around effectively managing customer inquiries, complaints, and escalations, devising response strategies, and orchestrating customer service operations. Throughout my professional journey, I have collaborated cross-functionally to oversee account management, deliver training and project support, and compile comprehensive quality assurance reports for senior management.
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Customer Support SpecialistNurunet Communications Ltd Aug 2023 - PresentNairobi County, KenyaI perform account management and support roles for our customers and partners through assembling weekly research reports for management. I also provide Quality Assurance on the company application (Nuru Talk app) that is used by our customers with the goal of giving the customers the best positive experience when using the app.
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Accounts Activation SupervisorDpo Group Mar 2021 - Mar 2022Nairobi, KenyaResponsible for cultivating and developing relationships and served as a trusted consultant to our most financially invested players in the company ’s VIP base by providing one on one training.Ensured that our clients received the highest level of sales and operational customer service. -
Systems SupervisorDpo Group Mar 2020 - Feb 2021Nairobi, KenyaDrove usage growth and increase transaction volumes from the newly onboarded and existing merchants through monitoring the performance of the system backend.Managed resolution of system errors & bugs through logs and escalations to developers for resolution.
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Customer Care SupervisorDpo Group Feb 2019 - Feb 2020NairobiGuided and directed customer service team towards achieving operational goals by determining work procedures, work schedules, and workflow for customer service staff.Developed standard procedures and policies for improving the service provided to customers.Conducted meetings with Managers to discuss process improvements and issues.
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Customer Care OfficerDirect Pay Online Dec 2015 - Jan 2019Was awarded Runners Up Star of the Year 2018Became June Star of the Month 2018Conducted merchant training on the DPO merchant systemOffered support for the sales team members in different marketsand liaised with different departments to resolve serviceproblems.Supported merchant and customer queries/complaints andprovided appropriate solutions and alternatives within the SLA’sand follow up to ensure timely resolution.
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It AssistantMinistry Of East African Community Affairs Jul 2014 - Mar 2015Offered technical support to departments within the organizationParticipated in set up of laptops and network cables duringgovernment seminars and trainings -
InternMinistry Of East African Community Affairs 2014 - Mar 2015ICT Support, Hardware and software maintainance throughout various departments in the ministry
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InternGender Violence Recovery Center Dec 2013 - Jun 2014Participated in The One Million Fathers Movement which was an initiative to educate men on domestic violence.The main role was to compile questionnaire data and surveys from thpublic.Participated in community seminars in town halls and schoolscountrywide.
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Ict InternAmref May 2012 - Aug 2012
Ruth Githagui Education Details
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Bachelor In Business Information Technology -
Computer And Information Sciences And Support Services
Frequently Asked Questions about Ruth Githagui
What company does Ruth Githagui work for?
Ruth Githagui works for Nurunet Communications Ltd
What is Ruth Githagui's role at the current company?
Ruth Githagui's current role is FinTech | Payments | Operations | Customer Care.
What schools did Ruth Githagui attend?
Ruth Githagui attended Africa Nazarene University, Strathmore University.
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