Key Achievements Awarded for outstanding performance in Collections and Recoveries Department June 2016.  Ensured that customers fulfilled their agreements of payments though staying in contact with them and having elaborate payment plans, thereby ensuring minimal defaults. Worked with minimum supervision ensuring that all reports were produced on time and with perfection. Offered sound advice to the customers on issues relating to credit services leading to effective debt collection. Consulted with the Team leaders on the necessary action to take on the difficult customers based on their promises to pay and honoring of the same.  Greatly improved my decision making skills through hands–on experience in handling many challenging situations which called for different approaches in decision making.

My duties included: Assisting in recruitment and selection; designing job descriptions and specifications; assisting in leave management; inducting new staff; assisting in the management of staff files; preparing statutory returns and HR related documentation among other responsibilities.Key Achievements  Assisted in preparation and filing of statutory returns on time thereby ensuring full compliance with statutory requirements. Assisted in the recruitment and selection of highly skilled and competent workforce through short listing of candidates for low and middle level positions thereby leading to attainment of work objectives. Maintained confidentiality on all staff information in the files and any private communication to a staff member.  Practiced high standards of professionalism and integrity throughout. Efficiently managed the resources entrusted to me thereby ensuring optimum utilization and cost savings. Handled all my duties effectively to the entire satisfaction of my employer.