Responsible for the development, implementation, documentation, communication, leadership and management of a formal Compliance Program that will exceed the expectations of the Office of the Inspector General and meet the requirements of an effective Program as outlined in the Fair Sentencing Act * Develop processes, policy and procedures to support the Program such as breach response, investigation procedures and risk assessment * Act as a resource and subject matter expert for all matters related to privacy, security, ethics and compliance * Lead the monthly Compliance Committee meetings for the unique lines of business and ensured that all projects related to the Committee are completed timely * Communicate with clients and Operations leaders regarding identified risks and recommended/required remediation activities * Investigate allegations of privacy, security, reimbursement and Code of Conduct violations and if substantiated, ensure that effective remediation, mitigation and auditing and monitoring occurs * Implement training and education programs to support the Program.

Responsible for the day to day operations of managing a team of up to 40 Reps. * Assisted in development, implementation, enhancement and support of administration systems, applications and strategies. * Oversees the daily operations of the Coordinators; ensures activities run smoothly and efficiently; promotes the image of the company in a professional and positive manner; provides supervision, guidance, coaching, recognition, motivation and training to department personnel * Performs direct supervisory duties of the assigned team and coordinates staff for coverage in all related areas.

Supervised a team of 85-325 associates * Managed manpower requirements based on daily workload and company targets * Moved freight, stock and other materials to and from receiving and production areas and loading docks * Tracked time spent on assignments each day for productivity reporting * Operated forklifts and other heavy machinery safely * Unloaded cargo from truck with hand trucks and pallet jacks * Operated PC and RF-based computer systems with a high level of accuracy * Supported management in developing and implementing personnel policies and procedures * Explained all of the human resources policies, procedures, laws, standards and regulations to each employee * Organized new employee orientation schedules for all new hires * Coordinated meetings, developed meeting content and presented all human resources law updates.

Perform full title search examination, homeowners association verification, liaison to clients for code violation abatement and compliance * Tax verification * Prepare deeds * Prepare hearing packages for default and litigation attorneys * Scheduling of hearings * Review and process files for amended complaints * Conducted skip traces to obtain case participant information * Drafted responses for exceptions on foreclosure procedural errors * Acted as liaison between multiple attorneys involved in complex legal issues * Communicated with outside vendors on behalf of attorneys and legal departments * Communicated pertinent information to clients via phone, email and mail * Managed billable hour tracking and client invoicing.