Dynamic and results-oriented professional with extensive experience in hospitality management, seeking to leverage expertise as an RV Resort Manager with Sun Communities & Sun Outdoors. Proven track record of delivering exceptional guest experiences and driving operational excellence within the RV resort industry.

• Managed the daily operations of 4 mobile-home/RV parks (555 spaces), commercial shopping center (6,000 sq. ft.), and self-storage facility (100 units).• Created and reviewed weekly/monthly reports with regional manager and owner to ensure operational goals such as occupancy rates, monthly rent payments, petty cash, and account receivables/payables.• Initiated and developed a company guidelines manual to help standardize operational processes, which helped train new employees.• Supervised a team of 7 on-site managers and maintenance staff for each of the properties.• Awarded the “Specialty for Financial Risk Management (2017) Award” and “Going Above & Beyond (2022) Award”

• Closed 50+ leases per month, averaging 600 leases annually for a property with 2470 units.• Provided excellent customer service by following up with potential tenants, scheduled in-person appointments, and ensured all needs were met, resulting in a >90% occupancy rate.• Created, revised, and edited all marketing flyers using Microsoft Word and Publisher, resulting in a more effective and attractive way to market the property.• Managed the approval of 35+ applicants per month by following up on credit and background checks from Guardian Screen Data and receiving and organizing all documents required for approval.• Conducted monthly market surveys to analyze customer satisfaction and performance.