Ruth Griffith Email & Phone Number

Novi, Michigan, United States

Novi, MI

Danbury, CT

Project Position for ExecuPharm as a Contractor: Clinical Operations Support at Boehringer Ingelheim in Ridgefield, CT. Utilized MSAccess, Excel, SQL, and Sharepoint to create a tool for pre-trial analytics including automated reports and graphs.

Cincinnati, Ohio

• MS Access database management, Report creation, ETL, and data compilation for internal and external customers, Support Access within the department, Manage Purchasing website CPS: user access, communications to.
• Manage user access to Pharmaceutical Purchasing programs for multiple vendors and nationwide pharmacy chain to meet Sarbanes-Oxley reporting requirements, nearly 8000 user IDs across nearly 900 accounts
• Combining multiple data sources to create unified reporting insights used for a variety of corporate planning and decisions including Margin reporting and pricing analysis, saving the company more than $10MM
• Created a unified data tool for generic product cost assessment, saving the company more than $2.5MM
• Assisted department team members by creating custom programs and queries in MS Access to streamline and improve their positions, saving time, FTEs, and more than $500K
• Worked remotely for 5+ years, self-starter, good time management

Franklin, OH

• Provide telephone, desktop and intranet support to 100+ computer users, Troubleshoot hardware and software PC problems over the phone and desk-side, Track calls on HEAT IT database, supporting Windows, Microsoft.
• Created operational and troubleshooting manuals for block clerk operations
• Maintained hardware for 100+ PCs, laptops, PDAs
• Supported Office and Auction software and internet Auction for 1500+ vehicles each week.

Greensburg, Indiana

• Managed the Mid-West Office, customer service and marketing call center inbound and outbound, and sales office in Greensburg Indiana, website modifications, project management for data mining database projects.
• Streamlined operations for more efficient office management, saving 2 FTEs per year
• Supported $1.5M sales office
• Established eCommerce website and credit card merchant accounts

Columbus, Indiana

• Provide support for 25,000+ computer users worldwide, utilizing AT&T translator services when necessary, Troubleshoot hardware and software PC problems over the phone and via remote systems access, Track calls on.
• Achieved outstanding resolution rate: Able to resolve 90% of PC software problems at first call, most within 6 minutes.
• Trained 10-15 helpdesk staff for new Oracle database software support
• Facilitated new support contract with Cummins- Onan PowerGen div to train 10-15 helpdesk staff on Onan’s software packages

Northbrook, IL

• Provide support for computer users nationwide, Troubleshoot hardware and software PC/MAC problems over the phone and via remote systems access, Track calls on IT database, supporting Windows, Microsoft Office, Word.
• Achieved outstanding resolution rate: Able to resolve 90% of PC software problems at first call, most within 6 minutes.
• Provided support for both PC and MAC systems and applications

Greater Chicago Area

• Conducted hands-on direct student instruction and training, prepared lesson plans, syllabi, course schedule, lecture materials, and Conducted student instruction in Accounting Principles, Computerized.
• Optimized departmental goals with strategic planning for future organizational growth
• Teamed with placement officer to create industry needs analysis
• Utilized industry needs-analysis for Review and purchase of instructional materials for future cycles of department

Indianapolis, Indiana

• Directed full-charge accounting, financial and office management for medical-related industries. HR, PR, AR & AP, Reporting and Analysis, Budgeting, Cash Flow Mgmt, Served on Corporate Mgmt and Strategic Planning.
• Purchased and implemented new accounting and PC network (LAN) systems to streamline departments and cut costs by 40%
• Wrote financial portions of successful $1M government and $3M private grant proposals and contract negotiations
• Established, wrote and implemented corporate Policies and Procedures for multiple phases of business management

Bs, Accounting, Business Management

IUPUI Indianapolis

Diploma, General