Customer Implementation Specialist• Transition accounts from one platform to the next in a timely matter by evaluating current features utilized in previous platform are available in our new system, all data transferred, user credentials created, and trained.• Oversee High School Intern Program by training students and assigning projects to assist our team. o Responsible for creating a schedule to ensure students are provided one-on-one meetings with other employees to gain diverse skill sets and build relationships.o Create and implement year-long curriculumo Liaison between school and our company to ensure open communication• Assist with escalated technical issues that cannot be resolved with technology support team.• Lead webinars and present training on multiple platforms• Lead internal lunch and learn to promote continuous learning• Create materials and lead meetings to train colleagues to uphold quality of communication with customers

• Proactively build and strengthen relationships between customers at the account and administrator level.• Promptly address and resolve all inquiries utilizing appropriate internal support.• Assist Sales Executive’s acquire valuable information from prospective customers for new business (Project Competitive Intelligence).• Assist accounts transition from PassPort (platform) to ABC Order (platform) by collaborating with Customer Implementation Team.• Oversee annual inventory by ensuring task thoroughly completed by third-party company, RGIS, and Customer Implementation Team.• Initiate bi-weekly calls to assist customers through backorders and shortages in market supply.• Become well versed on contracts to provide optimal support internally and externally.• Create and schedule customized reports to provide invaluable details outlined on the contract.• Work closely with Transportation to adhere to stringent clearances and needs that are unique to each institution.• Support AHP (company) and PRxO (incentive program) to increase margin expansion by providing an action plan for enhanced engagement.• Provide insight and feedback to the VP of Health Systems in the revision of the amendment to extend contract.• Collect data and lead quarterly business review to the State of CA.

Build and support program that would oversee all controlled substances ordered. Accounting every item received from preparation to administration and/or discarded. Lead quarterly meetings with management from other departments for compliance and collaboration. Provide training to individuals that are non-compliant. Collect and prepare disposal or restock control substances that remain on all units/floors of hospital that have been removed from Pyxis machines. Maintain and audit all documentation for state and federal compliance. Perform inventory on all items.

Perform duties as a Pharmacy Lead at Home Infusion / Specialty Pharmacy with the following responsibilities:• Create a workflow with specific roles and duties for the pharmacy staff and adjust accordingly to changes needed for improvements.• Create forms and documentation to increase accuracy and efficiency to orders and shipments.• Create Excel spreadsheets to improve patient care and follow-up.• Create goals to improve our service. • Work closely with Specialty Pharmacy Operations Manager to incorporate URAC requirements into our policy and procedures and assist in future opportunities of growth in the pharmacy. • Manage and maintain daily operations of the pharmacy (medication inventory, supplies, discrepancies, issues, patient/staff complaints, record keeping).• Assist with inventory management.• Assist and resolve cashier discrepancies for all sites. • Troubleshoot and fix hardware and/or software programs when issues arise. • Update voicemail messages for all sites to reflect adjusted hours to observe holidays.• Research 340b discrepancies and resolve issues on a monthly basis to maintain compliance.• Build and create a standard between our two specialty pharmacies using a third-party program, Therigy, to manage patient treatment plan.• Support other team members with technical questions and issues regarding the program.• Train staff members to become proficient with the program.• Provide orientation and train new employees / volunteers.

Perform duties as a Pharmacy Technician / Biller with the following responsibilities:• Intake and process all prescriptions that come through as faxes, phone orders, electronically, and handwritten.• Verify validity of script (340b vs. non-340b) with correct information or redirect to a pharmacist to contact physician for further clarification.• Submit claims to primary and/or secondary insurances.• Research and Initiate authorization process by submitting supporting documents for approval.• Fulfill medication orders (compound medications upon request). • Order, track and replenish inventory.• Ensure inventory of medications and OTC’s are adequate and within expiration standards.• Complete point-of-sale transaction and prepare package for delivery through (USPS, FedEx, Dynamex, and/or direct delivery through Med-to-Bed service provided to in-house patients ready to be discharged).Perform duties as a Pharmacy Accountant with the following responsibilities:• Process daily and weekly deposits of all revenue checks.• Responsible for creating Excel Spreadsheets to improve accuracy and efficiency in recording insurancereimbursements and categorizing based on sites.• Distribute and oversee allocation of funds to multiple accounts.• Maintain and update Excel Spreadsheets for data analysis.• Train and oversee daily deposits and allocation of funds.• Perform duties as a Pharmacy Assistant with the following responsibilities:• Reconcile daily point of sale transactions (cash, credit, checks).• Answer and assist patients with any needs or concerns through incoming calls and/or direct counter service.• Make outbound calls to remind patients of prescription ready for pick up. • Release medication(s) to patient or patient representative with proper consultation.• Reverse prescriptions that have not been claimed within the given parameter.• Store original copy of prescriptions for record keeping.

• Writer, editor, and publisher of monthly newsletter that communicate critical information and resources to entire staff.