Process phone calls and voicemails which includes addressing questions/concerns, resolving billing inquires, disputes and general inquires in a timely mannerUses Laserfiche which includes scanning and entering documents• Trains on and becomes proficient in the use of TeamDynamix• Enters return to sender mail into excel document and contacts members via phone to obtain updated contact information• Occasionally meet some members in person to more effectively address their questions, concerns, andintake paymentsRetrieves payments/envelopes/forms from front desk employee• Changes System Benefit Administration Insurance Billing email and voicemail messages to out of officevoicemail and back to regular voicemail message when needed• Processes vendor information sheets• Contacts members about Bank Draft or insufficient funds fail to advise them that we need alternate form of payment to settle account and sends Bank Draft form to member if needed

Notified retirees of premiums owed and coordinated with retiree to ensure account is brought up to date or coordinated with the System Benefit Administration to turn off paid benefits due to nonpayment• Entered and updated surviving spouse forms, benefit change forms, open enrollment forms and new retiree forms in WorkdayUpdated and maintained Workday system for annual enrollment• Updated contact information of retirees, employees, and survivors when requested byindividualOrdered and distributed retiree certificates and ordered ad hoc emeritus certificates• Served as representative on Texas A&M AgriLife Wellness Initiative team, attended WellnessCouncil meetings and assisted in planning and implementing wellness events for AgriLifeemployees• Assisted with Voluntary Retirement programs (Tax Deferred Accounts & DeferredCompensation Plan) communications, assisted in enrollment in and changes to Tax Deferred Accounts and answered general questions and provided information as needed• Verified criteria to ensure individual is newly-eligible for Optional Retirement Program (ORP)by checking BPP and Laserfiche then emailed newly-eligible ORP employees as to eligibilityand monitored and tracked return of ORP eligibility acknowledgement forms• Completed ORP vendor forms upon termination/retirement or when requested of ORPparticipants and communicated with ORP vendors as neededProcessed death notices of retirees, survivors, or dependents, including Notification to System Benefits Administration, turned off coverage in Workday, sent correspondence & applicable forms to affected employee/retiree/survivor, counseled family as to changes in coverage due to death, notified Teacher Retirement System and Civil Service Retirement System as applicable• Assisted employees, retirees, and survivors with questions regarding insurance coverage,benefits, changes, and costs during the year and during Open Enrollment

Entered timesheets into Banner Software• Analyzed timesheets and leave codes in accordance with the City of Austin system policiesand regulations• Assisted with Harassment and Discrimination Training• Assisted with Austin Energy New Employee Orientation• Assisted with the Corporate Learning Week event for the City of Austin employees• Assisted with preparing documents for Public Information Requests• Compiled information into a document for the Power System Engineer Progression Program• Alphabetized and filed documents• Supported the Front Office Assistant when needed by answering the phone and assistingwalk-in customers and coordinating a smooth transition to a Human Resources Advisor orEmployee Relations Counselor when more information was necessary• Met monthly with the Human Resources Manager and other members of the HumanResources team to discuss projects• Observed a portion of a disciplinary process concerning an Austin Energy employee• Toured a Power Plant to become informed about the products produced by Austin Energy• Attended Banner software training• Attended the Municipal City Services Training and learned about the rules of the City ofAustin• Attended meetings and trainings with other Human Resources employees of Austin Energyand the City of Austin• Assisted the Human Resources Manager on short-term and long-term projects as assigned

Assisted in designing the Human Resources SharePoint webpage• Assisted with the planning, coordinating and implementation of the Annual EmployeeLongevity Ceremony with a task committee• Organized and coordinated multiple Human Resources projects• Analyzed different types of leave codes used by Employee Retirement System of Texasemployees in the past month to make sure they were accurate and documented in accordancewith the Employee Retirement System of Texas policies and regulations• Onboarded temporary employees, contractors, and interns by introducing and helping themcomplete the mandatory forms, informational documents, and watch the HIPAA trainingvideo• Assisted in setting up training for required training and optional training classes• Entered confidential performance evaluations into PeopleSoft• Analyzed monthly performance evaluation reports and mailed to designated departments• Entered departmental and employee group training in the Training Excel Worksheet• Compiled Quarterly training reports specific to designated departments• Filed confidential documents in personnel and training files• Labeled folders and files• Made copies of documents which were used during onboarding employees, temporaryemployees, contractors and interns• Assisted walk-in employees by answering questions and transitioning them to the HumanResources Specialists when needed• Answered questions over the phone and by email regarding the Job Application process andindividual’s applications• Monitored number of job applications received for open job postings and proceededaccordingly• Assisted the Human Resources team when needed• Assisted the Human Resources Director when needed

Created and updated courses, rosters, training schedules and employee profiles within the Absorb Learning Management System• Updated manuals by taking existing manuals and using new templates• Analyzed confidential information for Employee Relations• Organized and coordinated multiple projects• Designed and created celebratory signage and visuals to be used as part of the AnnualEmployee Appreciation Awards ceremony• Prepared and maintained training master timelines on the wall in the Learning andDevelopment office for helpful visual for employees• Assisted and supported other Human Resources intern with planning and coordinating aluncheon event and ice cream social for the Teacher Retirement System interns• Assisted Team Lead of Training Department when needed• Assisted Organizational Change Management team, Manager of Organizational ChangeManagement, and Assistant Director of Human Resources when needed

Reviewed documents for data discrepancies and sent out letters in order to correct discrepancies• Executed tasks to ensure that the section met their daily goals• Searched and verified patron’s files in the computer system• Entered sensitive information on forms to verify the insurance of drivers• Processed documents for Commercial Driver’s License individuals concerning their sensitivemedical information• Processed confidential letters regarding drug intervention programs and other rehab relatedprograms• Processed all forms in accordance with the Department of Public Safety policies andregulations• Used mail merge to produce a large quantity of letters to be mailed daily• Met deadlines daily to create, scan, and send out letters and process paperwork with minimalsupervision

Completed major project of reorganizing all job postings and alphabetized the paperwork for each job posting• Entered and organized employee’s training information into excel spreadsheet project• Interacted, answered questions, and answered phone calls and emails to support theEmployee Retirement System of Texas employees and outside applicants• Prepared and conducted onboarding process of temporary employees, contractors, andsummer interns• Organized and coordinated multiple projects• Copied, filed, and reviewed job applications• Processed emails and applications concerning job postings

Executed tasks to ensure that Enforcement and Compliance met their daily goals• Met mail deadline by sorting, scanning, counting, and sending out daily letters• Verified on the computer that documents were in correct folders• Assisted other areas of the Enforcement and Compliance Service