Ruth Hernandez Email & Phone Number

Melbourne, Florida Area

Responsible for collection patient demographic, insurance and limited medical information• Verify orders have Physican's signature• Verifiy physical order against system order.• Contact Physican's office to obtain copy of order when necessary• Responsible for the accurancy of order entry for add-on patients including lab work.• Verifing medical necessity using ICD-9 system• Secures signatures, explains forms and policies• Collect co-pays and or payment deposits• Completes required information in billing screens to minimize financial billing issues• Verify insurance through Ahiqa.• In ER, assist nursing staff in keeping the patient flow organized and running smoothly

Responsible for collection patient demographic, insurance and limited medical information• Verify orders have Physican's signature• Verifiy physical order against system order.• Contact Physican's office to obtain copy of order when necessary• Responsible for the accurancy of order entry for add-on patients including lab work.• Verifing medical necessity using ICD-9 system• Secures signatures, explains forms and policies• Collect co-pays and or payment deposits• Completes required information in billing screens to minimize financial billing issues• Verify insurance through Ahiqa.• In ER, assist nursing staff in keeping the patient flow organized and running smoothly

• Managed staff of five Customer Service Analysts • Initiated third party distributor management of all “C” accounts; resulted in $1 million annual cost savings.• Maintained a 97.5% order fill rate• Developed allocation program for broker samples to eliminate excess ordering• Initiated EDI order metrics to minimize errors• Developed an incentive program to reward employees for order solicitation. • Managed the timely flow of order processing and invoicing• Presented to executive management at monthly performance meetings.• Prepared and reconciled monthly reports and scorecard for management team. • Reviewed stock levels and order demand with Inventory Control to ensure product availability and manage shortages.• Coordinated all activities related to shipment of product with customers, Logistics, Sales and Marketing.

Customer Service and Credit Collections professional with over 20 years experience. Excellent communication and presentation skills, proficient user of all Microsoft Office products and SAP R3. Able to manage multiple tasks in a fast paced and dynamic environment.