Support to Executive Leadership and staff for the Technology and Creative Services, plus the Business & Revenue Development departments. Support for the President, and executive staff. Duties include coordination of travel arrangements and meetings, create and ensure meeting agendas are followed, and process travel expense reports for approximately 25 people. Coordinate internal and external projects, and project resources for events, and meetings. Process check requisitions, invoices, and payments for received materials. Contribute to budget preparation and reporting. Liaison to assist with various aspects of contract management for the Legal department. Entrusted with special projects and tasks.

Manage project planning of eLearning programs for medical societies and associations as well as office operations. Coordinate sales at client conferences, handling all aspects of event preparation, including branding, data, logistics, pricing and materials. Collaborate with colleagues to develop new projects and execute ongoing initiatives, working closely with IT professionals, global domestic and global web designers and product testers. Provide technical support to customers and clients. Resolve issues to ensure customer satisfaction.

Managed customer service, liaising with patients to arrange treatment and financial plans as well as coordinate insurance benefits. Delivered patient education on orthodontic treatment. Established trust and built strong relationships. Coordinated care with other doctor’s offices. Managed interns and temporary staff, providing training. Developed and implemented office policies and procedures. Designed and deployed marketing plans to develop new business, focusing on referring dental offices.