Ruth Holland Email and Phone Number

• Identify, research, and resolve property tax delinquencies – average 40 issues/day.• Respond to mortgage-holder requests for escrow-related questions and issues• Process escrow tax payments and ensure accounts property credited in various counties• Comply with all RESPA regulations and standards• Meet department standards with a 97% KPI monthly average

• Input individual and corporate client tax returns into tax software. • Address client inquiries in person and over the phone. • Deliver completed client tax returns.

• Key contributor to a six-person team. • Daily care for an elderly patient with dementia and Alzheimer’s. • Provided compassionate companionship, prepared meals, monitored medication, transportation to appointments, and other basic life care duties.

Lundahl Middle School, Crystal Lake, Illinois 2008-2012 Student Recognition Chairperson • Coordinate quarterly breakfast meals for 200+ honor students and their parents. • Determined quantity of food necessary and recruited volunteers needed to execute event. • Maintained all receipts and distributed reimbursements. Woods Creek Elementary School, Crystal Lake, Illinois Ways and Means Chairperson 2003-2008 • Organized semi-annual fundraisers; generated over $50,000 yearly for the students. • Maintain and manage fund account• Develop and deliver detailed reporting of all income/expenditures for Parent/Teacher Organization. Wehde Early Childhood Center, Crystal Lake, Illinois 2000-2003 Silent Auction Chairperson • Organize yearly fundraisers; generated over $15,000 each year for the students. • Solicit donations from local and regional businesses. • Recruit volunteers and communicated details regarding their roles and responsibilities. • Work to address and concerns related to their work or with other volunteers.

• Support community church with 200+ members. • Maintain all financial records/transactions involving counting offerings, paying bills, and collecting funds for all church events. • Create relationships with non-profit organizations to identify volunteer opportunities for church members.• Plan, organized and managed monthly outreach events.

Investment Sales Assistant, Independently Wealthy Division, 1990-1997 • Support top selling representatives with client having a net worth over $1 million. • Guaranteed all sales and service objectives were met. • Maintain client accounts, processed trades, open new accounts. • Resolve over 50 daily inquiries through problem analysis and research. Telephone Customer Service Representative, 1989-1990 • Responsible for responding to over 75 customer inquiries on a daily basis• Conducting balance inquiries, transfers, and problem resolution.