Manage and monitor nightly production systems to ensure smooth operations. Evaluate UMB branches experiencing Sev-1 issues caused by communication and power outages. Conduct thorough analysis of ATMs to identify and troubleshoot various errors. Examine Squared up for server alerts, initiating callouts, and opening necessary tickets. Oversee service desk activities related to password resets, RSA tokens, and login problems.Addressed and resolved abends in nightly processes by performing multiple restarts.Administered Zena system to identify failures while executing restarts and essential commands.Facilitated complex issue resolution by opening Webex bridges and communicating with key stakeholders.

Software Associate | 2017 – 2020Administered license assignments, allocating licenses to users based on specific needs. Diagnosed and troubleshot all technical problems in SharePoint regarding licensing to minimize disruptions. Developed and implemented software solutions to address client needs and improve efficiency. Gathered requirements, analyzed data, and designed software applications to meet defined business objectives.Managed onboarding and offboarding of internal and external users.Delivered customer services for SharePoint Online, assuring prompt resolutions and maximum satisfaction.JCL / NDM Analyst | 2007 – 2017Monitored requested changes to JCL, procedure, and control members to ensure continuity in adherence to defined company standards. Oversaw variety of projects from testing phase through on-time implementation and production stages. Collaborated with multiple clients to validate file transmissions by using NDM/FTP. Maintained project timelines by communicating with cross-functional teams, tracking progress, and providing solutions to challenging obstacles. Administered and completed ~30 projects per week, enabling project success.Maximized customer satisfaction by addressing and resolving day-to-day issues/concerns.Led "system build" projects consisting of ~2500 jobs, procedures, and control members through strategic planning.Mainframe Console Operator / NDM Analyst | 2004 – 2007Oversaw nightly production systems to streamline routine operations and minimize disruptions. Tracked service level agreement compliance to ensure efficient service delivery. Led set up, testing, and installation of Network Data Mover (NDM) control members for streamlined data transfer processes.