Customer Service Representative
CurrentOffered advice and assistance to customers, paying attention to special needs or wants.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Actively listened to customers, handled concerns quickly and escalated major… Show more Offered advice and assistance to customers, paying attention to special needs or wants.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Participated in team meetings and training sessions to stay informed about product updates and changes.Handled customer inquiries and suggestions courteously and professionally.Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Show less