Ruth Oni Email & Phone Number

• Responded to customer inquiries via phone and email, addressing questions, concerns, and requests in a timely and courteous manner.• Provided product information and assistance to customers, contributing to increased customer satisfaction and loyalty.• Resolved customer issues by identifying root causes and implementing effective solutions, resulting in a 95% customer issue resolution rate.• Collaborated with cross-functional teams to improve processes and enhance the overall customer experience.• Maintained accurate records of customer interactions and feedback in the CRM system.• Provided friendly and efficient customer service, consistently achieving performance targets and exceeding KPIs.• Addressed customer inquiries regarding products, services, billing, and technical support.• Implemented proactive measures to prevent potential issues, resulting in a 35% decrease in escalations.

Nigeria

● Supervised all administrative and logistics functions for the project.● Coordinated workshop/training events as required, including hotel liaison, participant confirmation, invitations, travel arrangements, supplies and materials, equipment hire and providing point of contact support for participants at events.● Received, reviewed and controlled all incoming and outgoing correspondence, and distribute mails and messages for the project. ● Assisted the project coordinator in the planning, organisation, and delivery of activities workplan.● Maintained and organized all project systems including data management and filing.● Assisted in management of office premises and facilities.● Managed and maintained all project inventories and stocks.● Coordinated and provided logistical support for Project activities, including travel arrangements, flights bookings and hotel reservations.● Monitored all vehicle logbooks and ensured that all movement is duly captured and signed for by all passengers..

Nigeria

Master'S Degree, International Business

Bachelor'S Degree, Business Administration