Ruth Aoanan Email & Phone Number

Millbrae, Ca, Us

Pacifica, Ca, Us

- Responsible for processing claims and ensuring claims are resolved according to next practices.- Manage a caseload of low to moderate exposure claims upon claim submission.- Ensured the communication and the quality assurance of claim submissions.- Strived to reach weekly ticket metrics while supporting both claims and insurance verification ticket requests in high volume.

- Promoted from Customer Service Agent to Quality Assurance on 5/31/23- Collaborated with multiple teams and healthcare clients to analyze ticket trends and ensure the communication and the quality assurance of tickets.- Strived to reach weekly ticket metrics while supporting both claims and insurance verification ticket requests in high volume.Investigated complicated claim cases that require problem solving. - Adapted to work on multiple projects at once based on our team’s… Show more - Promoted from Customer Service Agent to Quality Assurance on 5/31/23- Collaborated with multiple teams and healthcare clients to analyze ticket trends and ensure the communication and the quality assurance of tickets.- Strived to reach weekly ticket metrics while supporting both claims and insurance verification ticket requests in high volume.Investigated complicated claim cases that require problem solving. - Adapted to work on multiple projects at once based on our team’s needs as the environment rapidly changes. Show less

- Manage and resolve phone calls and support tickets to assistclients with their needs with ease.- Conduct training sessions with clients to help them learn how tonavigate the software and create short video tutorials.- Manage accounts and conduct health check documentation ofclients while notifying them their feature requests.- Provide employee training documents and continuously revisethem to update company terminology.

Seattle, Washington, United States

- Provide excellent customer service by assisting customers viaphone, email and in-person.- Manage product transactions, returns, and exchanges andhandle product complaints.- Conduct orientation sessions for new employees and processlegal documentation.

Seattle, Washington, United States

- Assisted accounts receivable with clients and worked with international custom brokers and mills alongside local coating facilities yielding 15 – 20% sales on a quarterly basis- Coordinated trucking companies for an average of 10 – 12 product deliveries on a monthly basis- Created a claim tracking system to manage claims for damaged products. With in-depth problem solving, I supported and helped clients settle their product claims that averaged +1K within 1 – 3 month’s time

San Francisco Bay Area

- Monitored the restaurant's social media platforms such as Facebook, Twitter and Instagram. - Responsible to look out for positive or negative feedback and responding to guests in a professional manner. - Monitored data into our booking system and was responsible of creating contracts and sending them to clients. - Responsible for payment transactions and refunds. - Coordinated events at the restaurant by managing guest lists, setting up décor and checking on food inventory.

-Drove the store’s sales by selling the products.-Managed sales transactions, including purchases, returns and exchanges.-Provided excellent customer service.-Updated the employees Team Board with touristic suggestions or recommendations, inspiring and motivating quotes and community service opportunities. -Implemented and developed inventory procedures and in charge of tracking units via databaseSpecial Projects Before the new inventory would come into the store, a… Show more -Drove the store’s sales by selling the products.-Managed sales transactions, including purchases, returns and exchanges.-Provided excellent customer service.-Updated the employees Team Board with touristic suggestions or recommendations, inspiring and motivating quotes and community service opportunities. -Implemented and developed inventory procedures and in charge of tracking units via databaseSpecial Projects Before the new inventory would come into the store, a decent amount of old and current inventory would go missing. There was no set process on how to keep track of products that were displayed in the store. With every incoming shipment of new products, I designated an area in inventory where current foot apparel styles were on display. When current products had to be removed from the store, it was easier and less time consuming to find the foot product's partner. With the new process, products no longer went missing. Show less

United States

-Drove the stationary store’s sales by selling the products.-Managed sales transactions, including purchases, returns and exchanges.-Implemented inventory procedures on old and new products of the storeProvided excellent customer service.