Business Formation and Consulting Company.

Supported multiple EMR systems:•Allscripts systems - Touchworks, LiveScan, SSMT, and CMT o provided troubleshooting and resolution on call tickets o assisted with new build of enhancements o assisted with charge capture modifications •Onco/FlatIron EHR, eClinicalWorks, NextGen, and Allscripts Professional o served as primary vendor contact o communicated on call tickets to vendor o monitored resolution of ticket by vendor •Provided analytical support for non-Cerner EHR related projects as assigned by PSH, e.g. o Appropriate Use Criteria o KeyHIE •Ensured all incidents and projects concerning non-Cerner EHR systems are appropriately recorded, documented, and closed in ServiceNow •Worked 40 hours per week, exclusively on a remote basis •Provided weekly written status reports to client.

• Supported team member supporting the hosted and on premises version of Allscripts TouchWorks V17.1 AEEHR. • Set-up provider’s and clinical staff in the FollowMyHealth Portal • Sent FollowMyHealth portal invites to provider’s, clinical staff and patients when requested.• Created and configured user accounts in APM.• Daily builder of user & provider TW accounts using a manually process or by using the TouchWorks copy feature.• Created orders & results with-in Touchworks system when required.• Supported providers by setting up, maintaining and troubleshooting ePrescibe.• Configured user Scan accounts based on user’s role.• Assisted with set-up of MIPS and run reports to ascertain scores for reporting to The Center for Medicare & Medicaid Services.• Responsible for insuring connectivity of the RALS & iStat systems to our Rhapsody Interface Engine.• Analyzed & troubleshot errors in the Rhapsody Interface Engine.• Provided communications out to providers and medical staff as needed.• Researched TouchWorks system issues. • Tracked and resolve issues utilizing Service Now ticketing system

Resolved touchworks issues for users Built Provider and clinical staff touchworks user accountsHL7 Interface engine error corrections in ConnectR & Rhapsody Touchwork error queue correctionsSynapse telemedicine - Added and removed provider accounts

• Provide day to day support to over 1000 clinical staff in the uses of the Allscripts Touchworks Electronic Heath Record System Version:15.5 & 17.1• Analysis in the systems development lifecycle phase• Consult with users to identify specific issues and evaluate business requirements • Identify and provide input on operating procedures• Evaluate existing or proposed system and prepare specifications from which programs are written• Respond to routine systems issues through trouble-shooting• Use and modify existing Standard Operating Procedures (SOP’s) and facts to solve problems or to analyze potential solutions• Work and collaborate with team members and vendor teams for instructions, guidance, direction and solutions• Enlist various tool such as Allscripts SSMT to extract data from Allscripts or mapped spreadsheets to load data in Touchworks• Analyze and cross-reference data for possible errors before loading into system and when loads fail

• Managed a 15 member Allscripts Enterprise Electronic Health Record (AEEHR) support and training team • Motivated team through daily huddles, weekly one on one’s and yearly reviews• Oversaw day-to-day support of a 24x7 on-call rotation team• Acted as the after-hours management escalation point • Supervised implementation of innovative solutions to increase acceptance, adoption of current and new clinical applications• Delegated development of applications training programs incorporating best practices for providers, nurses and support staff• Managed the development of procedures to maintain and ensure electronic health record integrity and confidentiality• Lead builders and trainer on the Allscripts Enterprise Electronic Health Record Stimulas Set module for meaningful use• Researched and recommend new applications and solutions for clinical needs• Created, implemented and documented Sarbanes Oxley Auditing (SOX) policies and procedures• Performed other work-related duties and responsibilities as directed, assigned, or requested by department director

• Coordinated with Allscripts Enterprise EHR users, internal Information Systems resources and external vendors as needed on application and interface upgrades and changes• Successfully led the upgrade to Allscripts EEHR v11.2.1 • Provided second level support to all users of the AEEHR system• Worked with users to analyze their business need and documented their requirements• Executed the development of solutions utilizing or modifying existing system capabilities and researched new product solutions for new system ideas • Designed and deployed new software applications that exceeded the customer expectations• Developed work-flow design, built test scripts/plans, and performed application testing

• Performed Independent Verification and Validation the Electronic Health Record for The Mississippi Division of Medicaid (DOM) for their Medicaid Electronic Health Record and electronic prescribing (MEHRS/eScript) project• Provided formal process assessment of the project’s unique requirements • Utilized the following industry standard tools articulated by the Institute of Electrical and Electronics Engineers (IEEE), Capability Maturity Model Integration (CMMI) and International Organization for Standardization (ISO) principles, as well as the Project Management Institute, Project Management Body of Knowledge e (PMI PMBOK) as a guide to insure documentation standardization.• Participated in weekly project status and technical meetings• Created business scenarios and test cases for client as an aid to user acceptance testing

• Hands-on project manager providing instruction to clients in upgrades for Allscripts Touchworks EHR Ver. 10.1 & 10.2 and other electronic medical record software from set-up to go-live and support• Evaluated software and provided findings to client to aid in the recommendations of product selection• Effectively contributed to all technical aspects for implementation of various software • Diligently provided hands-on application support with design, build, system setup, testing, and documentation requirements • Coordinated support of functional unit, modular and end user acceptance testing• Acted as primary liaison between client, software provider and third-party vendors• Provided end-user training to staff• Provided information, advice, guidance, and updates throughout the project lifecycle to assist in eliminating risks, increase the project’s success and to keep project under budget• Facilitated kick-off meeting to generate enthusiasm and to communicate new project to end user community