TRAINING• Train adult users in a complex web-based platform and corresponding mobile application in virtual and in-person settings• Adapt instructional strategies to best serve field operators through admin users (OCONUS and ESL trainings)• Create training curriculum, exercise samples, produce training videos, and maintain documentation over multiple software updates• Recommend UI improvements based on classroom experience and student feedback; generate UI mockups and task to development team• Conduct training needs assessments; compile student feedback to improve future trainings COMMUNICATIONS• Support marketing efforts with live demonstrations and video content• Communicate with decision makers to analyze needs, contributing to maximized user experiences• Customer engagement for configuration, deployment, and training planning • Active in planning and delivering training in collaboration with US INDOPACOM, the Naval Postgraduate School, and partner nation militaries• Provided technical support and proof of concept demonstrations at multinational exercises: o Southeast Asia Cooperation and Training (SEACAT) an event geared at improving information sharing and increasing maritime domain awarenesso Cooperation Afloat Readiness and Training (CARAT) enhances the ability respond to security challenges in the Indo-Pacific region• Coordinated with Project Managers in delivering a wide variety of projects since 2011: o University of Edinburgh Zoonosis Project (Kenya) for wildlife disease trackingo The Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA). Provision of a forward observation base for tracking incoming storms and training for integrated response coordinationo The Arctic Domain Awareness Center (ADAC). Proof of concept deployment using vetted community observers in a communications-austere environmentTESTING • Extensive testing documentation and QA activities using Jira and Test Pad software

Volunteer Advocate for children in the Foster Care System • Cases to date: 5 children whose cases resolved in Adoption or Permanent Guardianship• Current assignments: 2 children in active protection while parents are working toward a goal of reunification• Interactions with a dozen additional children as back-up for volunteers and LSW personnel to satisfy state-mandated in-person visits of children in shelter

• Managed all aspects of automotive repair franchise business • Employee and workflow management including parts inventory• Customer service and sales • Sold business June of 2009 remaining as manager for 6 months

• Coordinated opening of Cincinnati Branch of this 10-office national law firm including oversight of final build-out of office space• Hired and managed support staff during a growth phase from 3 to 12 attorneys over 3 years. • Contract and budget responsibilities for law office operatations including office supplies, copier and postal equipment, phone system selection including setup and maintenance• Moved to Orlando office August 2000 in a support staff role

Owner/Manager • Provided secretarial support in SOS offices and temporary employees on site• Training to adult students in word processing software along with basic computer usage for non-technical users• Specialized in training for legal secretaries as a Certified WordPerfect Software Trainer to clients in the fields of law, engineering, and real estate development.