Ruth Long Email & Phone Number

Darlington, England, United Kingdom

Enforcement Manager handling the day to day management of enforcement agents dealing primarily with road traffic, council tax, non domestic rates and HMCTS fine.

Darlington, England, United Kingdom

Handling calls from enforcement agents, completing admin work relating to enforcement activities.

Stockton-On-Tees, England, United Kingdom

My role was call centre based, handling inbound and outbound calls relating to mis-sold PPI claims. I was responsible for updating and advising on the progress of applications, my role required me to upsell and cross sell additional products and or services to customers. I had a number of sales and productivity targets which I consistently achieved.

Darlington, England, United Kingdom

Deployment of bulk messages including SMS and MMS for a large network provider.

I worked as an Assistant Manager responsible for a small branch, with a team of 6 people. I was responsible for the overall income of the branch, by driving sales and improving performance month of month in line with company expectation. At the heart of the company was customer service, and I was responsible for ensuring the branch achieved over 90% of customers confirming they were extremely satisfied with service. As a branch, we consistently achieved this, by focusing on our customers and… Show more I worked as an Assistant Manager responsible for a small branch, with a team of 6 people. I was responsible for the overall income of the branch, by driving sales and improving performance month of month in line with company expectation. At the heart of the company was customer service, and I was responsible for ensuring the branch achieved over 90% of customers confirming they were extremely satisfied with service. As a branch, we consistently achieved this, by focusing on our customers and ensuring that the service received exceeded the service they expected. As an assistant manager I was also jointly responsible for training and helping employees meet their targets, and progress through their training folders . Show less