Organized and efficient office coordinator with expertise in managing executives calendars, arranging travel and instituting appropriate office procedures. Demonstrated skills in negotiating contracts, ordering office supplies and coordinating conferences. Proficient in words, excel,power point, outlook, access and Quick-books.Core Knowledge & Skills Area!Office Set-UpAccounts Payable/ ReceivableBudget ManagementBalance SheetsExcellent Supervision and Professional experience Performs.

Handle inbound customer service and support contacts, including voice calls, emails and chat sessions using pre-established policies and procedures, and email and chat session templates. Handle escalated service and support contacts, using internal systems and tools resolve service and support issues. Process refunds by taking customer information over the phone and through emails. Helped implement training processes for new employees. Monitoring a social networking site which grew to the 8th most trafficked mobile web destination in the US. For inappropriate content and spam. Promptly respond to complaints from BBB and AG. The SendMe platform; www.sendmemobile.com, where I test mobile devices ability to download tones and wallpapers. we also acquired a number of prize sites called Solow; www.solow.com, and WT411; www.wt411.com, I was in charge of these sites by Ordering the prizes from the vendors, keeping the inventory stocked, the day to day fulfillment of all merchandise by notifying the winners of their winning either by phone or/and email, sending and receiving all the paperwork they need for their prizes, and mail the prizes to the winners. Work with the account department by provide all the documents they need for the tax purpose like W-9 form for the winners, etc...

Exceptional customer service and creating a customer centric environment. I'm a goal oriented individual who embraces the challenge of mediocrity and pushes past it. Possessing extensive knowledge of basic retail concepts, visual merchandise techniques has allowed me in the past to achieve all goals that have been set for myself. As a true professional I always exhibits a cheerful demeanor toward others, and uses a win-win approach to help remove barriers. My key strengths lie in the fields of customer satisfaction, sales generation. During my career I has worked in well-known retail stores and has successfully sold Appliances, furniture, shoes and clothes.