Operations Program Manager, dedicated to orchestrating successful product launches. I specialize in driving innovation, optimizing processes, and fostering cross-functional collaboration to bring cutting-edge solutions to market. With a proven track record of delivering results, I thrive on navigating complexities and turning challenges into opportunities. Let's connect!- Responsible for the management of launches and projects, ensuring alignment for go to market strategies and priorities and adherence to the corporate launch policy.- Maintain portfolio artifacts as defined in all phases of Microsoft Operations delivery lifecycle.- Lead multiple teams by creating and managing project plans within my dedicated portfolio ensuring that all risks and issues are both mitigated and documented to the best of my ability to minimize disruption to both the team and the company.- Proactively seek areas of opportunity where we can streamline processes in order to drive clarity and efficiency within our teams.- Consistently deal with ambiguous situations with a calm head, while managing up and keeping leadership involved when necessary to ensure the appropriate teams are never caught off guard.

Converge is a diversity, equity & inclusion (DEI) firm created to help organizations design and implement authentic, stage-appropriate, and data-informed DEI strategies. Converge was founded to address equity issues at scale and drive systemic change within the tech industry.

Providing Support for the Business Product Marketing team- Lead, track, support, and manage key vertical projects and launches for the Business Product Marketing team.- Predict roadblocks and obstacles as well as establish meetings and integration points to help support COVID-19 product launches.- Coordinate resources across multiple project initiatives and cross functional teams while supporting the senior leadership team.- Function as key strategic leader, planning an org-wide product launch partnering with Comms, Product, Sales & Marketing.

Supporting the Risk & Policy team within the People Operations Org- Conduct investigations and grievance resolution for violations of Google’s workforce policies and code of conduct.- Develop data-driven solutions focused on influencing contingent workforce policy initiatives, training, and process improvements.- Provide timely service to over 800 external suppliers, to ensure compliance in both company and government issued regulations.- Manage complex projects that require the ability to implement timelines and user training guides related to specific deliverables.Responsible for following up on project completion and managing sponsor and customer expectations of the outcomes.- Provide daily support and summarize analysis for the teams’ internal and external websites for the xWS population.- Define and direct distribution, logistics, reminders, tracking and data reporting for various risk management initiatives whileworking under tight deadlines.

President - MBA Marketing ClubWomen in MBANBMBAA (National Black MBA Association)ALPFA (Association of Latino Professionals For America)Prospanica (Formerly NSHMBA)

- Engaged with over 5,000 new users monthly by leading innovative marketing campaigns on social and digital media platforms.- Collaborated with cross-functional teams to build a unique brand identity and global brand campaigns for DXC Technology, a $25 billion dollar IT services company.- Increased competitive awareness for DXC Technology by partnering with the Head of Social Media to create consistent content for global campaigns including: DXC Cares, Intern Takeover, DXC's Thought Leadership Team, & the Brand Ambassador Program.- Conducted comprehensive market research & analysis on over 200 companies to assist with the development of new company leads.

• Evangelized the existing employee rewards and recognition program known as “ mynrgRewards” , as well as designed and implemented the re-branding of the program for over 10,000 employees.• Be the voice of the customer by synthesizing actionable customer feedback from various inputs to revamp the rewards program.• Developed, designed, & presented training to various organizational levels of management, at both the senior executive & plant level.• Conducted weekly data audits to ensure accurate maintenance to HRIS and compensation tables relating to: jobs, positions, grades, geographic differentials, AIP plans, targets and other data elements.

•Partnered with outside vendors to manage and track budgets, invoices, account statements, and reports for over 100 clients. •Analyzed data and oversaw employee pay rates as a gatekeeper for various projects in Citrix for both new and current employees.•Managed the billing of the company’s professional car service.

• Engaged in extraordinary customer service to achieve and surpass store C.W.I. (Customer WOW! Index) goal.• Responsible for various financial transactions for bank customers while maintaining exceptional levels of customer service.• Processed transactions with high degree of accuracy and ensured compliance with all bank policies and procedures.• Provided high volume of client interface services.

• Brand Ambassador for the New York Giants and New York Jets; engaged and interacted with consumers to increase product awareness and demand.

• Responsible for managing international bank relationships, foreign exchange, and review of daily cash management of international bank accounts and investments.