Ruth Mbala Onyancha Email & Phone Number

Facilitating seamless communication between partners, hotels, and travel agencies.Efficiently handling information requests, ensuring timely and accurate responses.Expertly navigating date modifications, aligning with customer needs and policy guidelines.Processing refunds in adherence to cancellation policies, demonstrating a commitment to fairness.Acting as a crucial link in the B2B chain, fostering positive relationships with all stakeholder

Facilitating seamless communication between partners, hotels, and travel agencies.Carefully passing guest requests from our partners to the hotels.Maintaining a professional tone in written communication, conveying clarity and diplomacy.Acting as a crucial link in the B2B chain, fostering positive relationships with all stakeholderEnsuring a customer-centric approach while upholding the standards of the travel industry.Collaborating with cross-functional teams to streamline processes and enhance support efficiency.Prioritizing and addressing customer concerns with diligence and attention to detail.

Kenya

Successfully troubleshooted payment errors, addressing issues related to transactions andensuring seamless money transfers for Sendwave users.Expertly assisted users in resolving password-related concerns, ensuring secure and reliableaccess to their accounts.Skillfully addressed transaction-related inquiries, demonstrating a strong understanding of thepayment process within the Sendwave app.Effectively resolved connectivity issues, providing technical support to enhance user experienceand maintain smooth operations.Contributed to improving customer support processes and documentation based on insightsgathered from user interactions and recorded them on Zendesk.Collaborated with the technical team to escalate and resolve complex technical issues.

Answer and direct phone callsIdentified, investigated, and resolved users' problems through troubleshootingAnswered calls, live chat, email, and/or other communication from users with inquiriesregarding software or connectivityConsulted with users to determine steps and procedures taken to identify and resolve the problemGuided users through diagnostic and troubleshooting processes, which included use of diagnostictools and software and also verbal instructions.Collaborated with other staff to research and resolve problems.Collaborated with programmers to explain errors or recommend modifications in programs

Mombasa County, Kenya

Maintain contact listsProduce and distribute correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemDevelop administrative staff by providing information, educational opportunities and experiential growth opportunitiesEnsure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniquesMaintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of suppliesListened and responded to customers’ needs and concernsProvided information about products and servicesTook orders, determined charges, and oversaw billing or paymentsReviewed and made changes to customer accountHandled returns or complaints