Key Responsibilities:• Dealing with customer queries and resolving customer issues;• Working towards hitting monthly sales targets;• Daily communications with senior management;• Weekly personal performance reviews and discussions with management;

Key Responsibilities:• Dealing with both cash and credit transactions;• Organisation and placement of staff during busy periods;• General daily setup and ensuring bar stock levels are correct;• Providing food and beverage room service;

Key Responsibilities:• Providing high quality customer service on both the shop floor and tills;• Merchandising of shop floor and display;• Gathering daily sign-ups for store text and email service;

I was part of an International work placement in conjunction with my graduate degree in the Baltimore Marriott Waterfront Hotel, Maryland, USA from March to September 2010. This placement created two opportunities in marketing and event management roles, as a Banquet Quality Services Team Leader and Event Guest Concierge. The key responsibilities of these roles were: Banquet Quality Services Team Leader: • Determining and retrieving all equipment needed for banquets and… Show more I was part of an International work placement in conjunction with my graduate degree in the Baltimore Marriott Waterfront Hotel, Maryland, USA from March to September 2010. This placement created two opportunities in marketing and event management roles, as a Banquet Quality Services Team Leader and Event Guest Concierge. The key responsibilities of these roles were: Banquet Quality Services Team Leader: • Determining and retrieving all equipment needed for banquets and meetings;• Directing team members in duties and method of service to be used during work shift;• Providing a high quality dining, event and meeting service to all guests;Event Guest Concierge: • Reviewing all aspects of event with clients;• Working closely to event managers and assisting with any needs for the client;• Ensuring all aspects of the event from set up to food delivery run smoothly;During my time at the Baltimore Marriot Waterfront I also completed Certifications in Green Meeting Planning, Wedding Planning and a Food Allergen Training Course along with time spent shadowing Event Managers in organising events. Show less