Ruth Mcdowell Email & Phone Number

Loudoun County Va

Administrative Duties for the World Languages and Cultures group in the Curriculum and Instruction department. Filled the Information Management Technology position until a permanent person was hired to fill the position. Work with the English Language Learners group working on special projects. • Performed clerical and secretarial functions• Answered phones and greeted visitors• Data Entry and File maintenance• Processed incoming and outgoing mail• Procured materials and performed inventories• Prepared for Department meetings • Processed teacher/parent surveys• Assisted with State and Federal Mandated Compliance requirementsSubstitute Teacher for different classes at the Middle School Level.

Vienna, Virginia

• Team member for the design and implementation of new system and enhancements • Provided programmers with existing data flow and system requirements• Participated in the testing of system updates and enhancements• Worked closely with programmers and a variety of end users to ensure technical compatibility/satisfaction• Liaison between programmers and trainers to provide training for users• Planned, evaluated, and organized assignments and workload based on time sensitivity of incoming request • Reviewed and analyzed correspondence via regular mail, email, or by telephone• Identified customer needs and provided customer support, researched and resolved issues• Wrote, compiled, and distributed User Manuals for a new system developed• Wrote newsletters & articles about system functionality & beneficial uses• Scheduled and arranged meetings, conferences, designed booth & prepared information for trade shows• Utilized Microsoft Office programs as well as company specific computer programs

Mclean, Virginia

• Planned, evaluated, and organized assignments and workload based on time sensitivity of incoming request • Provided support to librarians, researchers, doctors, and other clients using the Online Retrieval System • Reviewed and analyzed correspondence identified customer needs and provided customer support• Procured resource documentation upon the request of customers and management• Composed newsletters, wrote articles and on-line file documents about system functionality & beneficial uses• Provided system demonstrations and training, promoting system usages• Planned, publicized and conducted computer training classes for clients and new trainers• Scheduled meetings and conferences, booked venues, designed booth& prepared information for trade shows• Updated policies and procedures manual• Utilized Microsoft Office programs as well as company specific computer programs • Tested & supported system enhancements of company platforms• Maintained database integrity; updated reference documentation; processed orders• Utilized variety of in-house systems to provide quality customer support• Worked with all levels of management to produce best products and services

Mclean, Va

• Analyzed and produced company products based on contractual specifications and material standards• Organized and prepared schedules and assigned tasks to employees involved in production• Reviewed and analyzed correspondence regarding new or change request• Conducted office visits and provided classroom training for system users• Updated and reviewed system functions that included; preparing, generating and utilizing test data• Maintained database integrity• Arranged meetings with decision makers and users of company's system.• Facilitated meetings with personnel working on production to set schedule

Reston, Virginia

• Planned and organized daily tasks, made adjustments based on fluctuating assignments and special projects • Received customer correspondence, reviewed, analyzed, and fulfilled request• Provided critical support for incoming customer inquiries regarding all aspects of their • Provide offsite product demonstrations• Performed a variety of user and administrative functions• Utilized company's systems to researched and resolved errors on accounts