Ruth Mcmanus

Ruth Mcmanus Email and Phone Number

Threat Analyst @ BioCatch
Bignall End, England, GB
Ruth Mcmanus's Location
Bignall End, England, United Kingdom, United Kingdom
Ruth Mcmanus's Contact Details

Ruth Mcmanus work email

Ruth Mcmanus personal email

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About Ruth Mcmanus

As a dedicated Customer Success Specialist with over eight years of experience in the SaaS and tech industries, I have cultivated a strong understanding of customer needs and the significance of providing exceptional service. My time at Transunion has honed my skills in technical deployments, enabling me to troubleshoot issues effectively and communicate complex solutions in an easily digestible manner.My background in trend analysis and fraud investigations allows me to take a data-driven approach to drive customer adoption and expansion. I am passionate about building strong relationships with clients and serving as their advocate within the organization.I take a proactive approach to customer success by anticipating challenges and collaborating closely with product and engineering teams to ensure that customer feedback informs product development. I believe that involving product teams throughout the customer lifecycle is vital to achieving client success. This focus has contributed to an impressive customer retention rate during my leadership of the Customer Success team at BioCatch, alongside an exceptional Global Net Promoter Score (NPS).I am skilled in working with a diverse range of clients, including those in Banking, Insurance, and Gambling, with expertise in Fraud Detection Technology. I’m committed to ensuring that these solutions protect everyone, especially vulnerable communities. My approach goes beyond technical prowess; it emphasises empathy, ethical standards, and inclusivity, inspired in part by my own personal journey. This experience has deepened my understanding of the unique needs of individuals and the importance of creating systems that are both secure and accessible for all.As a leader in this field, I advocate for a nuanced approach to technology—one that not only detects fraud but respects diverse needs, minimises unintended impacts, and champions a broader vision of safety and protection.

Ruth Mcmanus's Current Company Details
BioCatch

Biocatch

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Threat Analyst
Bignall End, England, GB
Website:
biocatch.com
Employees:
413
Ruth Mcmanus Work Experience Details
  • Biocatch
    Threat Analyst
    Biocatch
    Bignall End, England, Gb
  • Biocatch
    Director Of Engagement Management Emea
    Biocatch Mar 2024 - Present
  • Biocatch
    Manager Engagement Management, Emea
    Biocatch Jan 2023 - Mar 2024
  • Biocatch
    Senior Engagement Manager Emea
    Biocatch Jun 2022 - Jan 2023
  • Biocatch
    Engagement Manager Emea
    Biocatch Apr 2021 - Jun 2022
  • Transunion
    Senior Customer Success Consultant (Formerly Iovation)
    Transunion Dec 2020 - Apr 2021
    United Kingdom
  • Transunion
    Customer Success Manager (Formerly Iovation)
    Transunion Mar 2018 - Dec 2020
  • Synectics Solutions
    Relationship Manager
    Synectics Solutions Oct 2016 - Mar 2018
  • Royal Bank Of Scotland Business
    Relationship Support Manager
    Royal Bank Of Scotland Business Nov 2013 - Oct 2016
  • The Co-Operative Bank Plc
    Senior Customer Relationship Manager
    The Co-Operative Bank Plc Jun 2011 - Nov 2013
    Stoke-On-Trent, United Kingdom

Ruth Mcmanus Skills

Fraud Prevention Financial Services Business Relationship Management Customer Relationship Management Banking Financial Risk Management

Ruth Mcmanus Education Details

Frequently Asked Questions about Ruth Mcmanus

What company does Ruth Mcmanus work for?

Ruth Mcmanus works for Biocatch

What is Ruth Mcmanus's role at the current company?

Ruth Mcmanus's current role is Threat Analyst.

What is Ruth Mcmanus's email address?

Ruth Mcmanus's email address is ru****@****ion.com

What is Ruth Mcmanus's direct phone number?

Ruth Mcmanus's direct phone number is +150322*****

What schools did Ruth Mcmanus attend?

Ruth Mcmanus attended The University Of Manchester, Buxton & Leek College.

What skills is Ruth Mcmanus known for?

Ruth Mcmanus has skills like Fraud Prevention, Financial Services, Business Relationship Management, Customer Relationship Management, Banking, Financial Risk, Management.

Who are Ruth Mcmanus's colleagues?

Ruth Mcmanus's colleagues are Jesús Mata, Ketty Ben-Zaken, Stanley Ruben, Bastian Olivares Flores, Lee-Or Efrati Kholin, Ben Lindsay, Juliana Moreira.

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