Ruth Mcparland Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

Dublin, Leinster, Ireland

Belfast, United Kingdom

Belfast, United Kingdom

The Affinity Partnerships department within Seopa is responsible for developing and maintaining relationships which enable other businesses to benefit from Seopa’s price comparison and associated technologies. As manager of this department, I had overall responsibility for the team’s activities. - Involved in researching, identifying and exploring key new business opportunities as well as producing proposals and projections for these opportunities.- Agreeing terms of business with a… Show more The Affinity Partnerships department within Seopa is responsible for developing and maintaining relationships which enable other businesses to benefit from Seopa’s price comparison and associated technologies. As manager of this department, I had overall responsibility for the team’s activities. - Involved in researching, identifying and exploring key new business opportunities as well as producing proposals and projections for these opportunities.- Agreeing terms of business with a diverse range of companies, liaising on commercial, legal and technical queries.- Managed the integration of white-labelled quote comparison engines on client websites along with appropriate tools for tracking, reporting and optimisation. - Business review meetings with key clients to discuss performance in line with competitors and benchmarking to show in terms of volume and conversion how they are performing within the industry.- Worked closely with clients in development of internet marketing (SEO/PPC/Email) campaigns, monitoring and reporting on performance and outlining opportunities for improvement.- Client traffic analysis determining customer demographic and outline converting areas to focus on.- Involved with management of technical team, monitoring workload, delegating, reporting on inefficiencies and reviewing solutions for these.- Lead weekly sprint meetings, scheduling priorities, monitoring project timelines and flagging any client critical issues that come in- Provided feedback from clients to dev team to ensure clear understanding of requirements- Managing, monitoring, advising, training, developing and mentoring team members Show less

Dublin City, County Dublin, Ireland

Formerly Risk Intelligence Ireland.During my time in in this role I was responsible for supervising all activity relating to customer and data support within the Operations team. This involved managing the customer and data support team, delegating, prioritising and reviewing tasks and maintaining a high level of Customer and Service support for multiple services. - Involved in the creation and continuous improvement of value-added services focused on fraud detection and risk… Show more Formerly Risk Intelligence Ireland.During my time in in this role I was responsible for supervising all activity relating to customer and data support within the Operations team. This involved managing the customer and data support team, delegating, prioritising and reviewing tasks and maintaining a high level of Customer and Service support for multiple services. - Involved in the creation and continuous improvement of value-added services focused on fraud detection and risk control for the insurance industry.- Managed and maintained high-level of customer service and support for a centralised claims database used by insurers, self-insurers and state bodies. - Translated business requirements agreed with customer into technical requirements for development team- Processing and analysis of ROI and UK vehicle data, ensuring high-level of accuracy was maintained and suggesting methods of improving data- Identifying issues and investigating root cause, often performing QA for issues or outlining QA that needs to be performed- Provided introduction and initial training of Confluence system to teams, along with managing and planning the transition from previous Wiki to Confluence ensuring internal processes and polices etc. where transferred and updated.- Part of internal audit team assessing processes across various departments in line with requirements of ISO9001 Quality Management System, increasing efficiency and productivity- Part of the Sports & Social Committee helping to organise company night's out and events Show less

Business Applications and Data Analysis Support intern within the Quality Support Centre (QSC) of the Customer Quality and Reliability (CQR) department in Intel.Responsibilities included querying data and producing reports with key department stats. Updating the Balance Scorecard for the dept and presenting results to EMEA team.Projects which I worked on included automating reports to minimize the steps required to produce them, working with a worldwide team to refine code for a… Show more Business Applications and Data Analysis Support intern within the Quality Support Centre (QSC) of the Customer Quality and Reliability (CQR) department in Intel.Responsibilities included querying data and producing reports with key department stats. Updating the Balance Scorecard for the dept and presenting results to EMEA team.Projects which I worked on included automating reports to minimize the steps required to produce them, working with a worldwide team to refine code for a Workflow commonality tool, producing system demos using Adobe Captivate and provided voice-over for a demo used by the worldwide CQR department.Member of the co-op committee at Intel, involved in organizing weekly nights out, co-op ball, weekend trips etc. Took part in volunteering events while at Intel, including quiz and games in Oaklee Housing Trust Show less