Using AI should be like driving a car - simple, accessible & affordable. At Berrijam we enable you to harness the power of AI in solving problems that matter to you. Learn more at berrijam.com

Led a team of data scientists and software engineers in developing multiple AI features for Customer Service Teams, significantly improving agent efficiency and customer satisfaction. These features included:- a multilingual knowledge-base recommendation system utilizing NLP techniques to provide real-time article and similar case suggestions.- multilingual topic modelling, which provided customers with an understanding of their key feedback and problem areas- realtime language detection APIs to be used in call-routing and sentiment analysis

Led the growth effort for Dynamics 365 Remote Assist, helping shape it from an incubational augmented reality app into a solution with proven product-market fit, a significant increase in MAU, and multiple platform and feature launches.

Built reliable, scalable, and maintainable data pipelines for collecting, storing, analyzing, and visualizing terabytes of daily usage data.Collaborated with a multidisciplinary team to improve engagement and retention within the Photos App, a consumer product with over 200M Monthly Active Users.

Built a tool using C# for visually exploring phone UI objects from the desktop. The tool was used bydevelopers across all of Windows Phone to assist in development and testing of UI controls, and verifying accessibility of the UI.