• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates• Manage risk and resolve issues related to the release quality, scope or schedule• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews• Negotiate, Plan, Measure, and monitor progress, to include test runs, to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations• Manage relationships and coordinate work between different teams at different locations• Maintains the release schedule for all core services and ensure alignment across key partners and vendors• Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs• Define and coordinate IT Quarterly Maintenance Window (QMW) plans and communications• Embrace change management and lead process improvement efforts to support our new service model • Planning and Documenting of future maintenance schedules• Work within the ITIL framework to ensure standards and procedures are being adhered to throughout the entire change process• Consistent planning and status meetings and communicating with stakeholders and liaise with Change Management

• Maintain status of technical vulnerabilities & provide weekly reports to management• Consultant to business partners & application teams in vulnerability mitigation & remediation activities• Create & maintain policy, standards, procedural, & configuration documentation• Design, create, & maintain templates for vulnerability assessment reporting• Security consultant for technical & business projects• Conduct security reviews on new technology components prior to business purchase• Conduct reviews of security policy exception requests• Consult with business to achieve security policy compliance rather than allowing security policy exception• Maintain & improve security knowledge by monitoring several security sources for Data Privacy and Data Protection• Implement security knowledge to improve the organizational security posture• Provide strategic guidance to the security team in the assessment of organizational security• Integrates Cyber Security standards such as NERC, NIST 800-53, etc. into daily activities & processes• Conduct information system compliance audits• Consult with network, server/application administrators, technology support center personnel, & security administrators to enhance & improve process documentation• Map, setup, perform & report on vulnerability scans• Incident Response• Setup & maintained SharePoint Infrastructure• Troubleshoot, diagnose, & resolve issues to include SharePoint, IIS, OS, app level, & hardware/software issues• Administrate, configured, & maintained service applications• Design, & implement Configuration Management processes• Designed & implemented the SharePoint Governance program• Install, configure, & maintained Lotus Domino Infrastructure• Conduct E-discovery investigations in compliance with legal requests and holds• Conduct security investigations• Setup, configured & maintained Identity Access Management (IAM) in various environments• Administration of anti-virus & SPAM control solutions

• Windows server• Student laptops• Managed switches• Class prep• Sanitized equipment• Wireless surveys• Vulnerability scanning• Penetration testing• Firewall administration• Network administration• Linux administration• Process and procedure development• ISAM• ISRM

• Supervised, and maintained scheduling for maintenance technicians to ensure adequate staffing needs were met•Updated HVAC Schematics using AutoCAD for Engineeing Technicians• Coordinated facilities activities to ensure company department priorities were met. Received a high volume of user support trouble calls, both emergency and non-emergency and followed up with a problem resolution• Researched, purchased, customized, implemented, trained and maintained helpdesk software at several sites, both local and out of state• Coordinated purchase requisitions and contracted personnel• Monitored the progress and completion of pre-determined contractor services, audited invoices, researched and resolved discrepancies• Scheduled preventative maintenance for all assigned department equipment and maintained service records.• Assisted in the coordination and scheduling of office and equipment moves based on availability of materials, manpower, contractors, etc.• Interfaced with personnel within the facility to ensure that equipment and services provided met customer needs • Special events planning and coordination i.e. holiday parties and company picnics• Facilities Safety & Physical Security Committee

• Maintained and monitored inventory control, activity and budget for several stockrooms• Supplied operation guidance, training and work direction to other staff. Provided informational support and operational interface to buyers, planners, process and commodity engineers and management• Accessed and performed routine and high profile inquiries on inventory control system databases• Executed functional requirements associated with processing incoming and outbound shipments. Created applicable reports and spreadsheets to facilitate the operational movement and material tracking of all material control activities• Reviewed, analyzed, interpreted and recommend corrective action on cycle count information. Committed and scheduled ship dates• Replenished, located, stored, kit, staged, delivered and handled material for the Product Service Group • Ensured compliance to Material Review Board procedures as well as chairing meetings, generated and published aging reports, published, reviewed and updated process on an annual basis or as needed