Head of Product Operations and Solutions Delivery Management (technical program management) functions

Head of Product Operations at Amwell and its subsidiaries.

Acquired by Amwell 2021

Cambia is a family of health plans (BCBS of Oregon, Washington, Idaho, Utah) and strategic investment companies working to create a consumer-centric and economically sustainable health care system. Led Operations & Infrastructure strategy and product management activities including leading agile product development, implementing and sustaining the strategic product roadmap, pricing and budget modeling, competitive positioning and experience design for both existing and next-generation product offeringsDeveloped, executed, and owned the infrastructure strategy and go-to-market operational readiness across functional areas of B2B SaaS business. Identified strategies to meet customer and consumer needs and drive aggressive business growth and profitability in a fast-paced startup environment

Managed the strategic roadmap and iterative development of Sales, Implementation, Finance, Account Management infrastructure technologies and operational processesLed Finance Operations for go-to-market of two business entities, including tax analysis, contract development, and system configuration for B2B financial processes. Owned the RFP, business case, and implementation of next-generation subscription management and revenue cycle technologies

Interviewed key stakeholders, gather and document requirements and process flows, create and execute solutions to enable business process improvement and automation. Presented solution design to leadership and evangelize strategies across the enterprise Created and distributed reports for business teams and C-level leadership on product and service utilization and engagement, as well as operational business metrics and KPIs

Pepper Foster Consulting is a strategy and project execution consulting firm in Portland, Oregon. Pepper Foster consultants have been trusted to advise, elaborate, and lead the strategy, analysis, and execution of a host of mission-critical initiatives and projects. Pepper Foster’s projects have resulted in major new products, services and revenue streams, cost savings, substantial productivity improvements, and broad gains in customer experience, goodwill, revenue, margin, and market share.Project Management:Created and executed project plans, reported status to senior leadership, and worked to quickly resolve and mitigate project issues and risks. Managed relationships between technical and business teams to ensure milestone success. Created and revised deliverables to improve the project management process within the organization, including creating scrum boards and executing Agile adoption for the team. Business Analysis & Business Architecture:Interviewed key stakeholders, gathered and documented requirements and process flows, created and executed digital solutions to enable business process improvement and automation. Presented solution designs to C-level leadership. Analyzed data, forming cross-functional collaboration teams of technical and business capabilities in ensuring data access, integration, and quality throughout the organization. Created and distributed reports on product and service utilization and engagement, as well as operational business metrics and KPIs. Market Research, Vision & Strategy DevelopmentOutlined vision and strategy for the 3-year plan for a large NGO's $41M budget. Interviewed key providers and stakeholders to gather hypotheses and data. Developed comprehensive market analysis identifying common and unique issues, strategies, approaches, success and failures. Developed comprehensive ‘competitive’ analysis analyzing, categorizing, documenting and mapping over 93 service providers within the Portland metro area.

-Acted as a Patient Experience advocate to enhance the Supportive Care Program of the Stanford Cancer Center and the Stanford Neuroscience Center-Created, conducted, analysed, and presented an internal program evaluation of the Supportive Care Programs