Hello LinkedIn Family! I'm a dynamic Collections Manager with a passion for exceeding targets and fostering meaningful connections. My expertise extends to both B2B and B2C interactions, where I've not only met but surpassed collections targets, driving substantial revenue growth. As a motivator, adviser and trainer, I've crafted a positive team culture and ensure every collection is more than just a transaction. But here's the twist-I'm not just about numbers. I'm also your go-to person for turning data into compelling stories through Looker Studio Dashboards.From streamlining queues to creating insightful dashboards to boosting efficiency to building lasting relationships, I'm here to make an impact.Core Competencies: Operations Management, Performance Improvement, Performance Management, Collections Management, Portfolio Management, Client Relationship Management, Efficiency Improvement, Attention to Detail, Continuous Learning, Results-Oriented.
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Ops LeadBfreeLagos, Nigeria -
Portfolio ManagerBfree Mar 2022 - PresentLagos, NigeriaSuccessfully led a team to surpass collections target, driving substantial revenue growth for business and client.Introduced innovative solution, including a separate queue system, to improve efficiency and enhance client reachability.Engaged in B2B and B2C interactions, maintaining positive relationships with clients entrusting their portfolios for recovery.Elevated data management capabilities by implementing Looker Studio to transform raw data into actionable insights, empowering the team to make informed decisions swiftly which resulted in a more strategic and efficient debt recovery processes, contributing to the overall success of our collections efforts.
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Account ManagerBfree Africa Aug 2020 - PresentLagos, NigeriaPioneer employee that actively helped grow the company from a team of 26 agents under one portfolio to over 200 agents in more than 10 portfolios.Contact customers via telephone calls, negotiating affordability while still maintaining absolute customer service ethics.Advise customers on payment options/methods to prevent fraudulent activities.
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Customer Service RepresentativeFairmoney Oct 2019 - Jan 2020Lagos, NigeriaProvide first-tier services to customers via emails, inbound and outbound calls to drive prompt resolution.Escalate issues promptly to the appropriate department to aid resolution.Ensure strict adherence to all Customer Service guidelines. -
Loan OfficerFairmoney May 2019 - Oct 2019Lagos, NigeriaMake outbound calls and define clear next steps to ensure customers are monitored and assisted in repaying outstanding loans.Negotiate payment arrangement and provide up-to-date information on product and services.Use of Salesforce (CRM) to properly manage customer’s portfolio.
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Data VerifierEnterprise Business Info Systems (Ebis) Jan 2019 - Mar 2019Lagos, NigeriaVerify over 200 customer’s information via IVR dialer day on day.Log all customer’s complaints on CRM as well as providing resolution promptly.Ensure strict adherence to all Customer Service guidelines.
Ruth Olanrewaju Skills
Ruth Olanrewaju Education Details
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University Of IlorinSecond Class Upper Division
Frequently Asked Questions about Ruth Olanrewaju
What company does Ruth Olanrewaju work for?
Ruth Olanrewaju works for Bfree
What is Ruth Olanrewaju's role at the current company?
Ruth Olanrewaju's current role is Ops Lead.
What schools did Ruth Olanrewaju attend?
Ruth Olanrewaju attended University Of Ilorin.
What skills is Ruth Olanrewaju known for?
Ruth Olanrewaju has skills like Customer Relation, Microsoft Office, Team Player, Builds Relationships, Negotiation, Skilled Multi Tasker, Multitasking, Critical Thinking, Customer Service Representatives, Clear Communications, Great Personality, Task Management.
Not the Ruth Olanrewaju you were looking for?
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Ruth Olanrewaju
Virtual Executive Assistant ||Project Manager||Social Media Manager||Design ExpertIfe -
Ruth Adebayo
Hr Associate | Recruitment And Employee Relations Specialist | Hr Administration | Dedicated To Fostering Positive Workplace Culture | Supporting Organizational Growth And Employee Development.Lagos State, Nigeria
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